Oasis Runcorn

Less than ideal facilities. Some excellent staff but twelve-step focus did not suit me. Overpriced in my opinion.

my experience at treatment was perfect. always shown with respect and staff always there to help!!!

I thought the treatment was really good and helpful. I felt all the classes really helped and I met new friends

all good for me.i was in a bad place when i come in.going out with a lot of hope.

I am leaving feeling confident about my future with addictions. The quality of the accommodation is poor however and I was often made to feel bad for asking for things etc. At times it felt like I was being treated like a naughty child, despite the fact that I was asking perfectly valid things. Some of the groups have been helpful, but that has been from feeding back with my peers which can be done at meetings. The food has been pretty unhealthy and the lack of physical exercise hasn't been great for me either. I have liked my stay here and am glad about what I have gotten out of it, but the overall experience hasn't been great.

The staff and other residents at Oasis were all lovely and so welcoming. The therapists and support staff were great at supporting me with my recovery. There was issues with coming in on the first day I do feel processes could have been explained better and I didn't get a buddy until a few days after my arrival and was quite confused. There were also issues with people coming and going and rules not being explained about dishes and jobs which meant dining arear could often become unclean. I feel with a more in depth buddy checklist and maybe information sheets abut the jobs on the walls for people to reflect this could help with dirty dishes and jobs not being done.

My experience i have found alot more about my self than who i was before in a deeper way. Rather than just skimming the surface. Good experience overall.

Excellent Service

I was kept busy and think i have gained a lot 1n the 28 days i have had in here. I think it would be better with more outdoor or off campus activities.

Some staff were lovely, especially my therapist Claire. I was annoyed with Jay when he held the session of my life story and kept telling me to be mindful of the time and tapping/looking at his watch and hurry up and then said I had brushed over important events towards the end because I was avoiding them even when nearly all the other clients already knew about them and I said I was happy do discuss any of them in detail and/or rewrite my life story. Most of my peers thought it was rude. I am aware of similar situations with other peers although I chose to make no formal complaint. Other than that a few of the staff were a bit grupy but mostly not.