4.78
1,770 reviews

HCA UK at The Shard 

St Thomas Street, London, United Kingdom, SE1 9BS 

Overall Rating

Overall Experience

4.79

Friendliness

4.76

Wait time

4.68

Cleanliness

4.9

Top feedback

“Everything was satisfactory“
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Welcome to HCA UK at The Shard

About

Our outpatient facility at The Shard offers exceptional care across a range of medical specialties — from orthopaedics to women’s health. Our consulting and treatment rooms are equipped with the latest medical technology, meaning we can provide rapid on-site diagnosis and personalised treatment. Under our care, you'll benefit from the expertise of a multidisciplinary team of consultants who specialise in both common and complex conditions. If your child needs care, The Shard is also home to a paediatric outpatient centre run by The Portland Hospital and their experienced team of consultants and nursing staff. If you or your child need further specialised care or hospital admission, we can arrange for a seamless transition to one of our world-class London hospitals. 

 

Opening hours

Mon :
12:00 AM - 11:59 PM
Tue :
12:00 AM - 11:59 PM
Wed :
12:00 AM - 11:59 PM
Thu :
12:00 AM - 11:59 PM
Fri :
12:00 AM - 11:59 PM
Sat :
12:00 AM - 11:59 PM
Sun :
12:00 AM - 11:59 PM

Location

Team

No results found

Reviews

4.78 Overall Patient Trust rating
Overall Experience
4.79
Friendliness
4.76
Wait time
4.68
Cleanliness
4.9
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(3/5)
Cleanliness
(4/5)
Lady on reception was quite unfriendly, which shocked me. There was over a 45min delay, we were not informed of the delay at arrival. The nursing staff, pre-assessment staff and consultant were all excellent, caring, courteous and understanding.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Everything went smoothly well.
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Overall Experience
(4/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
No comment
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Great medical clinic, wonderful and warm experience from start to finish. Appreciate Dr. Jason Dunn taking time to go over the diagnosis clearly and treatment options. Was referred over by my general doctor and can see why. Highly recommended.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Excellent level of care
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Excellent
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
friendly and efficient
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
The process was fairly efficient, staff were polite and the facilities were good. I did feel quite concerned that many of the support staff at the venue were wearing their face masks (for COVID purposes) under their nose, which in general makes me feel unsafe, but felt particularly inappropriate in a medical facility.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Everything was satisfactory
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(2/5)
Cleanliness
(5/5)
Patient seen for:
Overall good experience
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