4.9
72 reviews

HCA UK at The Shard 

St Thomas Street, London, United Kingdom, SE1 9BS 

Overall Rating

Overall
4.9
Friendliness
4.9
Wait time
4.8
Cleanliness
4.9

Top feedback

“Nice hospital with good facilities.“
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Welcome to HCA UK at The Shard

About

Our outpatient facility at The Shard offers exceptional care across a range of medical specialties — from orthopaedics to women’s health. Our consulting and treatment rooms are equipped with the latest medical technology, meaning we can provide rapid on-site diagnosis and personalised treatment. Under our care, you'll benefit from the expertise of a multidisciplinary team of consultants who specialise in both common and complex conditions. If your child needs care, The Shard is also home to a paediatric outpatient centre run by The Portland Hospital and their experienced team of consultants and nursing staff. If you or your child need further specialised care or hospital admission, we can arrange for a seamless transition to one of our world-class London hospitals. 

 

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Opening hours

Location

No results found

Reviews

Staff are very helpful. They guide you to where you need to go and are extremely polite and friendly. The hospital is very clean and I felt very comfortable there.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
16-05-2020

Great facilities and very helpful staff.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
01-05-2020

I have visited many times and the experience has always been pleasant and professional. At times the wait for prescriptions and queuing for physio appointments can be long.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
4
30-04-2020

Very helpful and easy to book an appointment.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-04-2020

Higly recommeded.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
16-04-2020

The Reception staff are very courteous and helpful and I am always seen promptly.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-04-2020

All staff at The Shard are professional and friendly and willing to help with even the smallest things

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
08-04-2020

Clean, effecient, and impressive standards

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-04-2020

A good place and very clean

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-03-2020

Very helpful staff!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-03-2020

Staff are friendly, didn’t have to wait long and everything seems to run very smoothly

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-03-2020

My visit went really smoothly.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-02-2020

No problems experienced

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
28-02-2020

Clean premises & friendly staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-02-2020

hospital was need and clean

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-02-2020

Staff are always polite and helpful, especially the nurses they definitely the nicest I have ever had to deal with. Extremely caring and comforting.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-02-2020

Absolutely great!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-02-2020

excellent, very comfortable, clean and very friendly helpful staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-02-2020

Service was everything I expected. Quick and professional

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-02-2020

Excellent

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-02-2020

Excellent environment and professional staff memeber!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-02-2020

Convenient place

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
12-02-2020

Central location very close to London Bridge station.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
11-02-2020

I had my consultation there with Mr Orfaniotis and I was very impressed with the location and the facilities.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-02-2020

I felt extremely well looked after. Staff were friendly and extremely attentive and the rooms were clean and comfortable - and the food was great too with lots of different options.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-02-2020

Oddly not the easiest to find but once in and negotiated the oddly controlled lifts a good experience.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
05-02-2020

The staff at the Shard all are very friendly and professional. I was seen earlier than expected which was a bonus. I would highly recommend the shard.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
02-02-2020

Clean and modern

Overall
5
Friendliness
4
Wait time
5
Cleanliness
5
29-01-2020

This is a very nice, clean and modern hospital. The only con is that sometimes you have to wait quite a while for a Dr. to see you/Same when you try to book an appointment.

Overall
5
Friendliness
5
Wait time
3
Cleanliness
5
26-01-2020

The treatment by staff and doctors at the London Bridge at the Shard is the best I have ever experienced. I was seen earlier than expected due to the patient before me not turning up. I would highly recommend it.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-01-2020

Very nice

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
25-01-2020

A perfectly acceptable venue.

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
24-01-2020

Great

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-01-2020

.good

Overall
4
Friendliness
4
Wait time
2
Cleanliness
3
24-01-2020

Attractive surroundings, good facilities but waiting room chairs poorly designed for people with bad backs! Annoying that at every visit one has to wait for a receptionist and then go through the same paperwork which no-one then looks at again...

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
23-01-2020

Easy to find and find your way around, attentive and friendly staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-01-2020

Great facility

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-01-2020

Was an issue with others seen before me when I should have been seen earlier, however... this I’m sure was a one off. Clean. New hospital. Staff v pleasant.

Overall
5
Friendliness
5
Wait time
3
Cleanliness
5
16-01-2020

A very pleasant surgery, friendly staff and a very clean environment.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-01-2020

Clean, efficient and comfortable

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-01-2020

It is very premium feeling and the staff are all very efficient

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
19-12-2019

Perfect

Overall
5
Friendliness
5
Wait time
5
Cleanliness