2.88

Liberty Court has had some changes recently which I feel may help improve some of the difficult areas. Daily Epilepsy care and supporting seizures daily I feel is good, I have concerns for continuity of care such as sharing information with medical professionals at consultations isn't supported well, follow up on GP request continuity of care can be overlooked and day to day general health may be affected as a consequence. Day to day running of household bills and supporting clients is poor these will often be overlooked resulting in payment arrears for the client. I feel that office duties/support should be an essential part of their support for clients who aren't able to do these things and a dedicated person who completes these roles solely would be a big help to the team. I know that my loved one feels more jolly and happy in recents months and I can hear a nice vibe when talking on the phone to my loved one. The block has recently had some improvements in the communal areas but the individual flat of my loved one is in need of updating. A hard Lamaze flooring was recently laid in the whole flat without consultation with the client and family, carpet wold have bene the preferred covering as this is more like a home and now the flat has a feel of an office the hard floor is unforgiving when a client has a fall and my loved one has already had some broken belongings in her flat due to dropping things accidentally on the floor. Suggested improvements to the flat have been completed and left for months and months.

Cleanliness has improved. Care usually good depending on the experience and age of carer. Appointment times should be considered , early morning appointments not satisfactory. Support given helping and serving meals usually quite good. Assistance now given for shopping which is appreciated.