Copelands 

97 Donaghadee Road, Millisle, United Kingdom, BT22 2BZ 

Overall Rating

Overall Experience

4.71

Facilities

4.57

Cleanliness

4.71

Care / Support

4.57

Top feedback

“All staff are fantastic.. They take the time to communicate and listen extremely well. “
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Welcome to Copelands

Health and Social Care

About

Copelands is a purpose-built, state of the art residential care home, owned and managed by Belfast Central Mission (BCM), that provides a home away from home for people with differing social, physical, and cognitive abilities, including those living with dementia. Situated on the stunning Co. Down coastline overlooking the Irish Sea, Copelands consists of six 'households', each equipped with its own kitchen, living and outdoor areas, allowing the ten residents in each wing to live fulfilling and enjoyable lives with access to round-the-clock care and support.

The structure of Copelands aims to provide residents with feelings of comfort and ‘memories of home’, particularly for residents who are beginning to experience cognitive decline and memory loss. There are various clues and recognisable surroundings strategically placed around the six households, to help the residents to be less anxious and confused, and also to retain the memory of their surroundings. Copelands is also placed in a coastal setting to aid in providing a relaxed environment for the residents.

Location

Opening hours

Mon :
09:00 AM - 05:00 PM
Tue :
09:00 AM - 05:00 PM
Wed :
09:00 AM - 05:00 PM
Thu :
09:00 AM - 05:00 PM
Fri :
09:00 AM - 05:00 PM

Special Interest

Alzheimers Disease
Old Age
Dementia

Reviews

4.64 Overall Patient Trust rating
Overall Experience
4.71
Facilities
4.57
Cleanliness
4.71
Care / Support
4.57
Alzheimers Disease
4/7
Old Age
4/7
Dementia
2/7
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Sort by:
Overall Experience
(5/5)
Facilities
(5/5)
Cleanliness
(5/5)
Care / Support
(5/5)
Patient seen for:
All staff are fantastic.. They take the time to communicate and listen extremely well.
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Overall Experience
(5/5)
Facilities
(5/5)
Cleanliness
(5/5)
Care / Support
(5/5)
Patient seen for:
First rate can not fault the attention to detail.
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Overall Experience
(5/5)
Facilities
(5/5)
Cleanliness
(5/5)
Care / Support
(5/5)
Patient seen for:
Wonderful staff (very professional but extremely friendly) and a very calm environment. Feels like a home-from-home. The facilities are amazing too. Absolutely fantastic place.
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Overall Experience
(4/5)
Facilities
(4/5)
Cleanliness
(4/5)
Care / Support
(4/5)
Patient seen for:
Many lovely and caring staff members. Beautiful decor.
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Overall Experience
(5/5)
Facilities
(5/5)
Cleanliness
(5/5)
Care / Support
(5/5)
Patient seen for:
To date nothing but praise for all aspects of care.
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Overall Experience
(5/5)
Facilities
(5/5)
Cleanliness
(5/5)
Care / Support
(5/5)
We are delighted and thoroughly satisfied with our experience of Copelands. Getting a new facility up and running is not easy and the wider general situation is undoubtedly challenging. The staff and management team have coped admirably with this.
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Overall Experience
(4/5)
Facilities
(3/5)
Cleanliness
(4/5)
Care / Support
(3/5)
Patient seen for:
At times there were no staff in the area. Some staff did not interact with the residents being more interested with their mobile, while others were excellent. Some relevant information was not passed on to relatives.
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Other Reviews