Centre for Sight Sussex

I was referred to Mr Daya at Centre for Sight East Grinstead for fluctuating vision and dry eye symptoms following SMILE surgery elsewhere. If you have dry eye issues, I would look elsewhere. Their dry eye treatment options are limited to IPL and their own brand of omega fish oils - nothing else. I had already tried IPL without success, but Mr Daya convinced me to repeat it with him. No manual expression was carried out after each IPL session, which is widely considered best practice. When the treatment inevitably made no difference, I was told things were improving "on paper" and to be patient. When I asked about other options such as radio frequency, my questions were dismissed and I was told I had unrealistic expectations. Every interaction felt like a battle - I was clearly not supposed to ask about anything he did not offer. I was also uncomfortable witnessing how he spoke to his own staff, becoming irritable with them over minor software and printing issues. When you are spending this much money and trusting someone with your eyesight, a basic level of professionalism and respect should be the minimum. Other issues: the calibration stickers on most of the diagnostic equipment showed service dates 5+ years overdue, which does not inspire confidence. When I reported bad stomach issues from their omega fish oils, I was ignored for over two weeks despite chasing several times. And while scans were always prompt, I was repeatedly left waiting excessive amounts of time to see Mr Daya - 1.5 hours at my final appointment. UPDATE following my formal complaint: the clinic a...

From the moment I walked in I was put at ease with all the staff being welcoming , helpful and knowledgeable. The best thing was that if unsure or did not know the answer they would find out straight away. Not something that happens everywhere. Please thank everyone at east Grinstead for making my eye treatment a pleasurable experience. Keep up the good work.

I was very well taken care of - particually by all of the nurses and doctors at the East Grinstead centre. Mr Daya conducted the procedure with expert care and any worries I had were immediatley addreaed by the clinical team. I also apprecitated the emergency appointment after my surgery to address excess pressure in my eyes by Miss Espionsa. The admin team were excellent in answering my questions too. It was recommened and Mr Daya received high praise for his expertise and ability. I am very glad i came here. At the beginning i needed to follow up a lot to get things booked in, but once i was everyone was incredibly helpful.

I have received first class treatment throughout from a very friendly, and helpful team. The facilities at both Oxshott, and East Grinstead were well equipped, and clean. Everything went entirely to plan, and all appointments kept with timings adhered too. As for the operation, everything was explained to me in detail beforehand, and the final result was better than I expected. I had not fully realised how over the years my sight had diminished, and was quite shocked to discover how much more clearly I was able to see. To be able to throw away my spectacles was simply wonderful. Two weeks after the surgery I drove to, and from Surrey to Cornwall without any difficulty.

Highly recommend Centre for Sight. I have had treatment for lens replacement and also for floaters and I'm delighted with the results.

Very calm and relaxed atmosphere

Very calm and relaxed atmosphere