Horrible experience from start to finish - from failure to provide key medical information in my first cycle, to failure to give the financial impact of medical decisions the team wanted to make on my behalf in the second, to constant cash grabs after the fact (e.g., not getting any benefit from the “1 year of free storage” if you have a previous cycle of eggs frozen - even though the samples from 2 cycles are treated as one lot of inventory AFTER the free year that you don’t benefit expires). Do yourself a favor and go any other fertility provider. Facilities at the partner clinics they use are clean and treatments are safe. Kings Fertility which did both my extractions were great.

Very smooth, very knowledgeable people, happy and helpful, always willing to support and assist

What I loved and valued about Apricity is that although it was all virtual (via an ap, email, fact time and calls) I felt cared for. This was down to the amazing advisors and my personal advisor Nicole. She actually cared, she could gauge when I was anxious or needed my “hand Held” more, in these cases she would call and talk me through any anxieties or questions. She was a godsend as just the type of person I needed on this journey to help the process feel less scary. The virtual experience was great, someone always on hand 7 days a week and until early evening. If my advisor wasn’t present another would pick up my query pretty quickly. I was kept up to date. My only issue was I felt one of the extra counselling sessions that came up to discuss an issue that came up with the donor around a carrier trait she had was quite costly and we felt due to my husbands science background we understood all implications yet we still needed to have the session at quite a high rate and didn’t for us come out having gained more knowledge as we were clued up already. I think better prices for such sessions should be looked at and option of all details just in an email if the client signs off and is happy with that. However we were happy that the donor was given the same counselling and looked after. Throughout the experience we felt the donor was also looked after well and all of us were treated as people with acknowledgment of the sensitivity of the journey. Nicole however was just so caring and thoughtful, checking in on key dates, assuaging fears or getting me answers. I liked how it didn’t matter I was in a different town as local blood test places and scan offices found for me so we didn’t have to do unnecessary travelling. Yet when we did have to travel for the transfer all the information on times and how to get there given. We also felt they worked with top hospitals with great reputations, such as Kings in London. When the first round ended in a chemical pregnancy I was offered thee we free counselling and checked in on. However we were blessed on our second round and have welcomed a beautiful little boy into the world whom I currently have in my arms as I write this review. We can’t thank the team or hospital enough for giving us the world and giving us the building blocks to complete our family.

The support has been amazing. I can’t fault any part of the process from start to finish

Amazing and friendly staff, always ready to help

Great service! Efficient and comprehensive service!