46 results found for ROTATOR CUFF REPAIR Clinics in REDBRIDGE, EAST LONDON

I was treated professionally and courteously by everyone I dealt with. If there were delays with appointments these were explained to me.

Very good experience

fast and thorough

just like going to a hotel, many people all friendly and helpful

Good hospital ,no cancellation for appointments, friendly stuff , appointment waiting time is good compare with other hospitals .

It provided excellent patient care.

One small delay otherwise the operation was timely and the staff very good

Excellent service and friendly staff

Excellent and exceeded expectations in every way

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.