51 results found for RHEUMATOID HAND SURGERY Clinics in HACKNEY MARSHES, HACKNEY

Experience was fine

Excellent care, thank you.

Very quick and easy service

During my procedure, I was unlucky, and the nurse in charge of helping me through the night after the surgery was very bad; she was more concerned about dismissing patients than my awful pain, so I kept complaining until the head of nurses went and helped me. Overall, all the other staff were very friendly and helpful during my recovery and procedure.

Everything was a 10/10 from reception, waiting room to the very intelligent doctor. Many thanks

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent - clean and friendly

Excellent in every respect. Only visited for a short outpatient appointment.

Overall speaking, it’s a good place to visit when you seek private healthcare.

Efficient and trouble free.