5 results found for RAYNAUD'S DISEASE Clinics in HOUNSLOW, WEST LONDON

Excellent experience

We received excellent care at the New Victoria Hospital. All the staff were incredibly kind and helpful - in particular the nurse who supported us through the day and monitored my son once he left the recovery area. We felt extremely well cared for throughout our stay and have had excellent follow-up care too.

The clinical staff were excellent and friendly. However the female staff at the front desk is hostile, unhelpful and dismissive which made the arrival quite unpleasant.

I had an utterly appalling experience at Lindo Wing. The staff exhibited blatant rudeness and hostility, especially one receptionist—a woman with short, blonde-dyed hair, possibly of African Caribbean descent. Despite merely inquiring about the location of my scheduled TC scan, she unleashed a barrage of intimidation tactics. In front of everyone, she barked, "This is a private clinic; it's not here." The incredulous looks from her colleagues spoke volumes. Feeling utterly humiliated and insulted, I retorted that while I might be a private client, her behavior was unacceptable. Shockingly, she didn't offer an apology or attempt to rectify her egregious mistake. Left to fend for myself, I had to seek out the test location, with a colleague eventually pointing me across the street. This experience was nothing short of a shambles. It's disgraceful that anyone, particularly an elderly individual, should endure such treatment. Shame on her.

Professional and friendly team