28 results found for PERFUSION MRI Clinics in EAST OF ENGLAND, ENGLAND

Nice and clean, friendly staff, wait times unfortunately too long

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Overall a good experience

The clinic was friendly and clean, and offered an efficient service.

Beautiful facilities but to have to wait over an hour for a private appointment was extremely frustrating and made us miss our next appointment and subsequent train. We should have at least received a text to advise us that the wait was going to be so long and we could have made arrangements so as we didn't miss our other appointment.

A great experience making an unpleasant situation more bearable.

Clean, friendly and comfortable. Good hospital. Would recommend to a friend 10/10.

No comments

Excellent in every respect. Only visited for a short outpatient appointment.

It provided excellent patient care.