25 results found for PCL (POSTERIOR CRUCIATE LIGAMENT) INJURY Clinics in LEICESTER SQUARE, WEST END

It provided excellent patient care.

Very quick and easy service

It's always a pleasure to visit the HSSH

The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent experience and I am a medical insider

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

very well run place with excellent staff

Slick venue and helpful friendly staff.

Overall care and communication were professional, circumspect and timely contributing to a reassuring experience.