10 results found for MICROBIOLOGY AND VIROLOGY Clinics in LEICESTER SQUARE, WEST END

From the time you step in you are treated with the utmost respect and everyone was so attentive

Everything went smoothly - from pre-appointment registration to ultrasound and check up on the day.

All staff members were friendly, attentive and welcoming. My room was exceptional and everything was very quick and efficient.

The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Day case for Cardio Version following an event that triggered Atrial Fibrillation. From start to finish the staff at The Wellington Hospital could not do enough for both myself and my wife. I would like to pass on m y thanks to the Felicity , the nurse that took care of me from check in to discharge. And many thanks to my consultant Dr Sohaib for a successful outcome.

The staff were super friendly, especially the receptionists and the nurses. There was construction going on every time we were visiting, which was a little noisy.

Fine service

Generally very satisfied with service and treatment.

I was made as comfortable as I could be during my time at the hospital. All staff were great and listened to how I was feeling. Facilities were good and I felt I was kept informed off all updates about my care