87 results found for OVERACTIVE BLADDER Clinics in NORBURY, CROYDON

Online meeting

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent in both cases

very caring staff especially Mr Walter Cazanniga and Miss Janet Sutton.You are a credit to the hospital

Excellent in all aspects.

Diagnostic Centre was fine but printer out of ink, MRI broken which didn't give an overall feeling that it is not a top end clinic

The place is clean, good location and easy to find address; the staff is punctual.

Very clean clinic and helpful staff

Brilliant experience

Really positive experience, great support from the team which really helped with my recovery and food and kitchen service all good. Some of the specific requirements for me (eg cut up and soft options ) got a little lost between different kitchen staff despite their best intenstions and handover notes but it was all manageable and fine and overall food really good and just what I needed