72 results found for HAND & WRIST SURGERY Clinics in WATERLOO, CENTRAL LONDON

All the staff I dealt with were clear and friendly. The hospital itself is very well presented, clean, and smart.

Very professional, efficient & personable

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.

After being told by previous consultants, they won't do anymore for me, we came to see Professor Wilson, who had me diagnosed rapidly and found out a lot more than anyone else had recognised. I needed scans taken, and as we can not get them done in Scotland due to not being able to send them down to London, Natalie very kindly arranged 2x same day scans in London - amazing service! On the lead up to surgery, Natalie was so kind. She helped me overcome the thought of surgery and reduced my anxiety. Vlad was in touch also and kept us sufficiently informed. He also took an interest in me and tried to keep me relaxed prior to surgery. I had surgery under the care of Dr. Ronald Van Heerwaarden and Dr. Kristian Kley. They were super nice and had us well informed on the day of surgery and spent time with us answering any questions I had. Once surgery was over, we were visited by the surgeons again who kindly wanted to see me. They explained what they had done and were pleased with what they had performed. Professor Wilson advised me to get a Physiolab (which has arrived today) which helps significantly reduce swelling, and recommended staying at the Clavadel in Guildford for some days which I am more than grateful for the recommendation. I wouldn't have been physically or mentally able to have gone straight home from the hospital. Professor Wilson, Dr. Kley, and Vlad have all been a message away from help. The speed at which the team communicates is unparalleled. Now, 6 days after my operation, I've experienced the highs and lows of what a operation can do to you but the team nevertheless were very supportive throughout. I am now safely back home and am still getting daily followup messages from Vlad enquiring about my wellbeing and checking in with me. Now, that's what I call top customer service. I work in customer services myself and this really has been an amazing experience

They took care of me very well

The process was quick and smooth.

Excellent.

Excellent stuff

I had an excellent experience as a day patient at the Princess Grace. I was welcomed immediately, and taken to my room within ten minutes. The room was clean, quiet and comfortable, and all the nurses, porters and other staff were friendly, putting me at ease. I was taken through the practicalities of the procedure, which was on time and went well. The after-procedure care was very good, with a very attentive, friendly nurse. I was given all the (admittedly limited) catering I wanted and felt no pressure to leave my room after the nurse discharged me. I would happily return to the Princess Grace if needed.

I found the experience very good indeed.