39 results found for FINGER JOINT REPLACEMENT Clinics in WEST HARROW, HARROW

Appointment was on time

Initial customer service was great, but when we had an issue with booking, 3 phone calls later with promises of returned calls failed adding unnecessary stress to an unpleasant situation.

Attended for follow up appointment, surgery performed at The Fortiius Clinic, London.

Excellent service

Great place efficiently run service with good availability of appointments

Good and helpful staff

Efficient and polite.

Excellent

Everything was amazing, the care, the staff, the facilities. Really impressed

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.