37 results found for FERTILITY ACUPUNCTURE Clinics in CUSTOM HOUSE, NEWHAM

Test test test

Very welcoming receptionist and clean waiting room.

Excellent service. Only minor problem for me was hearing clearly what some staff said (pitch, softly spoken, not speaking directly to me)

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

I recently saw Mr Davis and he was wonderful. He was kind and put me at ease right away. The procedure was easy and he followed up with me by phone. His nurses were also fantastic. When I had a question, I got a prompt response which I really appreciated.

Wonderful and competent

Extremely efficient,welcoming and helpful.

Small clinic meant it felt intimate and the staff were always so attentive - much more personable than going to a hospital for scans / check-ups