37 results found for DEEP VEIN THROMBOSIS (BLOOD CLOT) Clinics in ST HELIER, MERTON

my experience at the princess grace hospital was first class with friendlly and efficient staff always on call i would not hesitate to recomend the hospital to anyone.

Excellent

Every member of the team was a delight to deal with - from sonographers to nurses and receptionists. Pre and post appointment care was impressive - from bookings to proactive calls to check in post-op.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Brilliant experience

Staff were lovely and helpful, and premises were comfortable. Our consultant is wonderful, professional, and thorough. I would certainly return to receive treatment from the medical team. Unfortunately we waited almost 5 hours for an injection of anti-d as I'm rhesus negative, so our discharge was significantly delayed. Staff in the Lindo wing seemed to try quite hard to accelerate the process and chased the transfusion dept several times, but it led to us spending 8 hours in hospital for a 30 minute procedure which was unfortunate.

Friendly staff with a very accurate timing

Appointments were excellent, short waiting time and efficient on the day. However, on the day of the operation we were asked to arrive by 12 midday and was not operated till gone 4pm which was a long nervous wait of 4 hours. Scheduling of patients with the consultant should be more efficient to ensure less waiting time. I was scheduled to be first on the list but ended up being last!

The place is clean, good location and easy to find address; the staff is punctual.

Fantastic device and facilities never had to wait for appointments. Friendly staff.