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Conversion Disorder Custom House
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Verified profile
205 – 209 Great Portland Street, London, United Kingdom, W1W 5AH
Overall speaking, it’s a good place to visit when you seek private healthcare.
4.81
1909
patient reviews
Verified profile
15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
Verified profile
St Johns Wood, London, United Kingdom, NW8 7JA
Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!
4.67
2587
patient reviews
Verified profile
77 Wimpole Street, London, United Kingdom, W1G 9RU
Pleasant, relaxing environment. Friendly and welcoming reception staff. Seen very promptly. Lovely consultant, appointment was not rushed. Consultant listened carefully to the answers to his questions to both myself and my wife - engaging us both thoroughly throughout the consultation, making what could have been a rather stressful experience as comfortable as possible. Appraised our views and evidence, recording on laptop as we conversed. Cannot recommend highly enough.
4.88
388
patient reviews
Verified profile
5 Devonshire Place, London, United Kingdom, W1G 6HL
Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.
4.87
236
patient reviews
Verified profile
13 -14 Fitzroy Square, London, United Kingdom, W1T 6AH
Nurses are super kind!
4.87
109
patient reviews
Verified profile
41 Harley Street, London, United Kingdom, W1G 8QH
Entering the lady at reception says straight down the corridor to room 6. Door at the end of the corridor says waiting room 3 so I go back and ask and she says yes. Going in, room 6 says do not disturb. But I’m wondering if it’s been left like that by accident. There’s the sound of wind playing but no sign explaining why so I spend a few minutes trying to figure out if it’s wind or a speaker. This could be handled by explaining clearly where to go and what will happen - particularly important to people who are neurodivergent, which is why I’m here. I’m anxious enough without extra cognitive load. She could say “Straight down the corridor into waiting room 3, the doctor is in room 6. If it shows do not disturb then wait and he’ll be with you shortly. There’s a speaker playing wind sounds to try to put you at ease.”
4.75
107
patient reviews
Verified profile
11-19 Lisson Grove, London, United Kingdom, NW1 6SH
An incredibly supportive environment, staffed by highly competent and caring individuals.
4.64
415
patient reviews
Verified profile
10 Harley Street, London, United Kingdom, W1G 9PF
Florence was extremely helpful and helped to educate me about autism and nutrition. As a family we have made lots of changes and are much happier and healthier as a result. Florence was always on hand for help and advice and sent me lots of additional material, including lovely recipes. I would highly recommend her service.
4.94
40
patient reviews