28 results found for DEREALISATION Clinics in CUSTOM HOUSE, NEWHAM

It was a very good experience that I had at the hospital.

Very good experince with staff and grounds

Overall speaking, it’s a good place to visit when you seek private healthcare.

The building was clean and easy to find. Staff were super friendly and helpful

An incredibly supportive environment, staffed by highly competent and caring individuals.

Very good and professional

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!

Pleasant, relaxing environment. Friendly and welcoming reception staff. Seen very promptly. Lovely consultant, appointment was not rushed. Consultant listened carefully to the answers to his questions to both myself and my wife - engaging us both thoroughly throughout the consultation, making what could have been a rather stressful experience as comfortable as possible. Appraised our views and evidence, recording on laptop as we conversed. Cannot recommend highly enough.