56 results found for ANKLE REPLACEMENT Clinics in CUSTOM HOUSE, NEWHAM

Nice place, very clean with friendly staff who look after you.

Dr Rusinova is a brilliant specialist. Thank you!

Excellent Hospital. Wonderful nurses. Very fortunate to have the opportunity to have my procedure carried out there

Excellent friendly staff, very clean and tidy, spacious and positive vibe

Experience was fine

Everything was a 10/10 from reception, waiting room to the very intelligent doctor. Many thanks

Nice clean hospital with lovely attentive staff

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

This seems to be a well run establishment and the staff are caring. The hospital is very clean too.

During my procedure, I was unlucky, and the nurse in charge of helping me through the night after the surgery was very bad; she was more concerned about dismissing patients than my awful pain, so I kept complaining until the head of nurses went and helped me. Overall, all the other staff were very friendly and helpful during my recovery and procedure.