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Lingala

Compassionate and dedicated rehab treatment centre. Fully client centred in a relaxed and homely environment.

Amazing. Staff really friendly and understanding. The food is brilliant and the space really welcoming and feels safe

I went to Elizabeth House because I was expecting an excellent treatment programme especially considering that it costs a pretty penny to say the least. There were some fairly good things about it and some of the staff were really kind and caring but overall I had mixed feelings about my time there and I think the people in charge need to think about the difference between how much it costs and what you actually get.

The therapy programme felt like it was repeating itself a lot with the same groups and topics coming up over again. A lot of the times, it did not feel like it was tailored to my needs, which's what I expected from a private treatment place. Especially considering this price rate I expected variety and depth in the programme and I expected the therapy to be more focused on my needs. The therapy team was good but lacked the neccessary variety.

The day to day environment though actually just really compounds it. The weekly shopping budget for residents is just so tight to the point of being faintly absurd given what the placement at the treatment center costs, and there were occasions where residents were expected to fold taxi or transport costs into that same limited amount which is really hard to reconcile that with the price point. The property itself tells a similar story where a lot of the furniture is visibly worn and dated, the oven doesn't work properly, and the general standard of the house is nowhere near what you'd reasonably expect from a center charging what this one does. None of these things are trivial when you're living there for an extended period and paying accordingly, an arm and a leg!

The bigger problems are administrative with information around costs, appointments, and medication processes is regularly inconsistent, things get explained one way and then change later, usually after a commitment has already been made. Practical arrangements drift rather than get properly resolved. There were also incidents involving staff conduct toward residents that were never followed up by management with anything resembling proper acknowledgement or accountability afterwards, and in a treatment environment that silence does more damage than the incidents themselves.

There are good people inside the organisation, and I did take some genuinely valuable things from my stay that I'll hold onto, namely my experience with a couple of the support workers, who were simply the real highlight and the real MVP's. They were consistent, grounded, and genuinely present, which made a tangible difference to day to day life, and in a recovery setting that matters much more than people realise. I want to ringfence that praise, because when set against the rest of the team the picture was much, much less settled. Other staff often seemed tired and under supported, and I'd gently urge the current management to get a firmer handle on it, because what's slipping is the morale of an otherwise capable team, and that's a massive shame to watch from the inside.

Would I recommend Elizabeth House? Honestly, it's complicated and its not a one size fits all type of answer to it. There's real potential here, and I don't want to write the place off because parts of my time there genuinely mattered and (I hope), will ensure my sobriety and also learning many invaluable life skills. But for the kind of money it costs, "complicated" shouldn't be the verdict, and the gap between what's promised and what's actually delivered is wide enough that I think anyone considering it should go in with their eyes properly open. 
1. Ask the awkward questions about costs upfront 
2. Get things in writing 
3. Don't assume the premium price tag corresponds to a premium experience because across the board, because as a whole, in totality, in my experience it didn't.

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clinics in Sutton-in-Ashfield, Nottinghamshire

Steps Together - Bank House

Steps Together - George House

Steps Together - Elizabeth House

CARE Fertility Mansfield

King'S Mill Hospital

Ashfield Dental Clinic

Peak Pharmacy Kings Medical Centre

The Manor Surgery Ltd

Steps Together - Nottingham

Peak Pharmacy- Brook Street- Sutton in Ashfield