د. شيري ميخائيل

الم في الأذن

Excellent

I went on 13/5 without an appointment because I had severe ear pain and it felt completely blocked. I asked the receptionist to see an ENT, and she told me he wasn’t accepting walk-ins. What really disappointed me was the complete lack of empathy, even after I explained I was in pain. She could have explained me that in a much more understanding way. Because of that, I went to Prime at Terminal 3, where indeed, they told me I had an ear infection and advised to see an ENT for an ear cleaning procedure. The earliest appointment I could get was on Saturday, on the nearest prime to my house, Zero 6. I came back on 16/5 for my appointment with Dr. Shery. When I arrived, the same receptionist attended me again with the same uncooperative and unfriendly attitude, and sent me directly to the doctor’s room. Once there, the doctor told me I should have gone to the nurse first, which again showed a lack of communication and coordination from receptionist. During the consultation, the doctor examined me and proceeded to perform the ear cleaning procedure right away. After it was done, she informed me that it wasn’t covered by my insurance and that I had to pay for it. I believe this is something that should have been clearly communicated beforehand. At that point, I was not given any alternative, so I went ahead with the payment. After checking with my insurance, it should have been covered. They are asking me for the invoice, and I checked my email because they would always send it to me in other prime centers, but the only email I found is this one. Asking me for the feedbac...

The doctor is very good. She is courteous and explains everything clearly and is good with children.

Dr. Shery is very clever and knowledgeable, listened to me carefully and explained every thing with decency and care , I felt I'm in good hands

The doctor is very kind and explains the condition in detail and accurately, prescribing the appropriate medication and ordering the necessary tests.

Very much enjoyed this doctor. Very helpful and professional.

Many thanks to the doctor and her team for their kindness and sweetness.

Very good, listening, caring and understanding and give attention

Excellent and helpful