Thank you for taking the time to provide feedback. Im sorry you feel I didn’t seem interested in helping your daughter. In fact, this was very much the opposite. It was unfortunate that you were not advised by your insurance company to bring the blood test results completed at your GP practice with you to the consultation. It is very helpful to me when parents bring me investigations already completed in order to have a meaningful consultation. Unfortunately, the bloods completed that were later shared with me were not adequate. I and the nursing staff were grateful that you agreed to then contact us and attend for repeated blood work at a time that suited you and your daughter so not to interfere with school or work. These results were communicated to you and acted on, resulting in further invasive investigations needing completed per best practice evidence-based guidelines in a timely manner with results made available, all within 4 weeks. I was happy to have addressed your concern and rule in/out any diagnostic uncertainty for your daughter given the wait you had prior to seeing me.

Thank you for taking the time to provide feedback for your consultation that was appointed for 30min. Thank you for completing the new patient questionnaire while awaiting the start of your appointment. The questionnaire allows the family time to firstly outline their concern(s) that they would like me to address on the front page, so I do not miss this. The following questions ask about current and previous medical/surgical conditions, investigations done that results are pending, allergies, medication and vaccination history, birth and antenatal history, social and family history, developmental and education issues as well as parent details and some health promotion questions. Finally, there is a question asking about symptomology of the whole body with an additional area for the parent to elaborate if needed so that I address every patient I meet holistically. You volunteered on the form, that your GP was managing reflux for the irritable symptoms you described and videoed. Your child was very settled in clinic. I have 4 children of my own – so I can certainly empathise with any parent managing a crying child. Your GP was managing this appropriately per best clinical evidence. I agreed with their management, mentioning this to you in the consultation and report, so I had nothing to change. I am happy to hear that you were reassured of the concern for which you brought your child to see me for. As a healthcare provider yourself, you will be aware that doctors provide the same care to all their patients, whether the parent is paying for the care or not. I am very happy and fortunate to offer this service in my “off” time while working full time in the NHS to help those waiting longer than they should. I also welcome second opinions, as many of my colleagues will also do when/if needed. I therefore hope your NHS appointment addressed any additional concerns you have had with your son.