Axis Court, Mallard Way, Swansea, United Kingdom, SA7 0AJ
Specialties:
Plastic Surgery
Optometry
View all (+2)
8 specialists
9 healthcare followers
Axis Court, Mallard Way, Swansea, United Kingdom, SA7 0AJ
Specialties:
Plastic Surgery
Optometry
View all (+2)
8 specialists
9 healthcare followers
5
Very positive experience throughout and very much felt well looked after.
5
5
everyone I met introduced themselves with a smile
5
Excellent and very prompt treatment, with clear explanation of the treatment and possible follow-up, so exactly what was needed, thank you.
5
Prompt, efficient but still friendly.
5
As well as the "normal" courtious service the staff were great in helping me as my car had failed to start after my consultation. I had left my documentation at home. The entire staff was helpful when they didn't need to be. I got home.
5
The overall experience was first class and the entire team all played their part
4.5
The admission to the building needs to be improved as I have stood outside in the pouring rain waiting to gain access. Not good. Also, when you arrive at reception, it is helpful if someone introduces themselves by name and asks you how they can be of help to you during your appointment that day. Person centred care and support is important for such appointments to the patient and their escort if they have one.
Thank you very much for taking the time to provide feedback. We will ensure the welcome is exactly as you suggest moving forward. We are also changing the intercom system on the main door, to make access more seamless. Thank you again for taking the time to feedback to us and we apologise that your visit wasn't as perfect as we strive for.
30 Jan 20244
5
Excellent service knowledge staff clean ample parking spaces