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Sana Private Health

Axis Court, Mallard Way, Swansea, United Kingdom, SA7 0AJ

Specialties:

Plastic Surgery

Optometry

View all (+2)

8 specialists

9 healthcare followers

4.96

/5

(250 reviews)

Axis Court, Mallard Way, Swansea, United Kingdom, SA7 0AJ

Specialties:

Plastic Surgery

Optometry

View all (+2)

8 specialists

9 healthcare followers

Book

Reviews

5

Very positive experience throughout and very much felt well looked after.

18 Dec 2023verified patient
Patient seen for:
Cataract Surgery
Eye Problem

5

Lovely staff very helpful

18 Dec 2023verified patient
Patient seen for:
Cataracts
Cataract Surgery

5

everyone I met introduced themselves with a smile

18 Dec 2023verified patient

5

Excellent and very prompt treatment, with clear explanation of the treatment and possible follow-up, so exactly what was needed, thank you.

18 Dec 2023verified patient
Patient seen for:
YAG Laser Capsulotomy

5

Prompt, efficient but still friendly.

18 Dec 2023verified patient

5

As well as the "normal" courtious service the staff were great in helping me as my car had failed to start after my consultation. I had left my documentation at home. The entire staff was helpful when they didn't need to be. I got home.

18 Dec 2023verified patient
Patient seen for:
Cataract Surgery
Cataracts

5

The overall experience was first class and the entire team all played their part

18 Dec 2023verified patient
Patient seen for:
Cataract Surgery

4.5

The admission to the building needs to be improved as I have stood outside in the pouring rain waiting to gain access. Not good. Also, when you arrive at reception, it is helpful if someone introduces themselves by name and asks you how they can be of help to you during your appointment that day. Person centred care and support is important for such appointments to the patient and their escort if they have one.

18 Dec 2023verified patient
Patient seen for:
Glaucoma
Cataract Surgery

Reply from Sana Private Health

Thank you very much for taking the time to provide feedback. We will ensure the welcome is exactly as you suggest moving forward. We are also changing the intercom system on the main door, to make access more seamless. Thank you again for taking the time to feedback to us and we apologise that your visit wasn't as perfect as we strive for.

30 Jan 2024

4

Professional friendly caring

18 Dec 2023verified patient
Patient seen for:
Cataract Surgery

5

Excellent service knowledge staff clean ample parking spaces

18 Dec 2023verified patient