11 results found for TALK THERAPY Clinics in MOTTINGHAM, SOUTH LONDON

Been today to see Dr Masud, for my adult daughter. A1 service, extremely lovely Doctor, caring and professional. Following assessment and diagnosis explained everything in detail, from diagnosis, treatment and aftercare. He put my daughter at ease and gave her the reassurance and support she needed. Thank you Dr Masud.. you are a credit to you profession.

Entering the lady at reception says straight down the corridor to room 6. Door at the end of the corridor says waiting room 3 so I go back and ask and she says yes. Going in, room 6 says do not disturb. But I’m wondering if it’s been left like that by accident. There’s the sound of wind playing but no sign explaining why so I spend a few minutes trying to figure out if it’s wind or a speaker. This could be handled by explaining clearly where to go and what will happen - particularly important to people who are neurodivergent, which is why I’m here. I’m anxious enough without extra cognitive load. She could say “Straight down the corridor into waiting room 3, the doctor is in room 6. If it shows do not disturb then wait and he’ll be with you shortly. There’s a speaker playing wind sounds to try to put you at ease.”

Receptionists can sometimes be a little brusque, but otherwise very good overall.

I didn't visit the clinic itself, but the remote experience was perfect. Swift replies containing all the information needed, flexible appointments with little waiting time and very friendly.

Held Health has been excellent in providing an autism assessment and therapy after my diagnosis. I was very impressed by the efficiency and organisation of the admin team so I was never in doubt when it came to when my appointments were. They answered any questions that I had quickly with great care and consideration.

Generally good, the email exchange with receptionist is swift and efficient.