77 results found for ROTATOR CUFF INJURY Clinics in WILLESDEN, BRENT

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very positive

Excellent in every respect. Only visited for a short outpatient appointment.

It provided excellent patient care.

Friendly and attentive

Excellent experience and I am a medical insider

The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.

An early evening appointment so it was very busy, staff were helpful both admin and nursing.

Overall good except for the wait times.

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.