39 results found for POSITRON EMISSION TOMOGRAPHY (PET) SCAN Clinics in WEST MIDLANDS, ENGLAND

Clean and organised

From the time you step in you are treated with the utmost respect and everyone was so attentive

Very friendly staff at reception, clean environment.

The whole experience was stress free. Good communications, prompt appoitments, very competent and friendly admin & medical staff. Outpatient facilities are very good and the In patient room accommadtion was excellent.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

I found the entire process personal empathetic and effective.

I felt well cared for and that I was treated as an individual from the first phone call through all appointments leading up to my operation. My post operative care and follow ups have been equally easy and straightforward.

All staff members were friendly, attentive and welcoming. My room was exceptional and everything was very quick and efficient.

Day case for Cardio Version following an event that triggered Atrial Fibrillation. From start to finish the staff at The Wellington Hospital could not do enough for both myself and my wife. I would like to pass on m y thanks to the Felicity , the nurse that took care of me from check in to discharge. And many thanks to my consultant Dr Sohaib for a successful outcome.

Professional through out the whole process