22 results found for POLYCYSTIC KIDNEY DISEASE Clinics in DOCKLANDS, EAST LONDON

Extremely efficient,welcoming and helpful.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!

Very nice staff and well organised.

My experience at the Cleveland Clinic was exemplary. There was nothing not to like. Every member of the team that I encountered; from porters , receptionists, booking in clerks, auxilliaries, nurses, doctors and surgeons were completely focused on my well being. The evironment and facilities were welcoming, clean and everything I could possibly require was available. Nothing was too much trouble 24/7. During my treatment at the clinic I managed to lose a pendant and my wedding ring on different occasions! Unbelievably both were found, only because the staff cared to listen and then went out of their way to search and find them. Amazing and truly exceeded all expectations.

The clinic and the staff was great, I had a really positive experience and will be returning here in future should I need to

Very good experince with staff and grounds

Very good hospital and friendly staff

Very professional, booking process was easy and all staff are pleasant

Amazing experienced staff!