For providers
Provider Login

The Shirley Oaks Hospital (part of Circle Health Group)

Poppy Lane Shirley Oaks Village, Croydon, United Kingdom, CR9 8AB

Verified profile
Verified profile

Patient Trust Score

4.83

404 patient reviews

4.84
Overall Experience
4.89
Cleanliness
4.87
Friendliness
4.70
Wait time

Recent patient review

22 Sep 2023

Best hospital in the area by a country mile

AboutOpening hoursReviewsSpecialistsFAQ

About

About The Shirley Oaks Hospital (part of Circle Health Group)

Shirley Oaks hospital opened in 1986 and is part of Circle Health Group, the UKs largest independent healthcare provider. Located in Shirley Oaks Village on the outskirts of Croydon. The hospital offers treatments and services ranging from Dermatology to Orthopaedics for those who live in Croydon, Surrey and further afield.

Please note we can only see patients aged 18 and over.


Specialties
  • Cardiology
  • Cosmetic (Aesthetic) Medicine
  • Dermatology
  • Ear Nose & Throat Surgery (ENT/Otolaryngology)
  • General (Internal) Medicine

insurers
  • General Medical
  • health-on-line
  • Bupa Fee Assured
  • Freedom Healthcare
  • April
  • The Exeter
  • Groupama
  • Simply Health
  • Healix
  • AXA PPP Healthcare
  • Four Points Assistance
  • Allianz Worldwide Care
  • WPA
  • Bupa
  • Legal & General
  • CS Healthcare
  • Saga Insurance
  • Cigna
  • Vitality Health
  • Aviva Health
  • Norwich Union
  • Aetna
  • The PHC
  • Benenden
  • Bupa Platinum

Opening hours

Monday

08:00 - 22:30

Tuesday

08:00 - 22:30

Wednesday

08:00 - 22:30

Thursday

08:00 - 22:30

Friday

08:00 - 22:30

Saturday

08:00 - 22:30

Sunday

08:00 - 22:30

Reviews

All reviews

404 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Best hospital in the area by a country mile

22 Sep 2023verified patient
Patient seen for:
Stomach / Abdominal Pain
Acid Reflux
Constipation

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent experience - thank you

11 Sep 2023verified patient
Patient seen for:
Haemorrhoids
Colonoscopy

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Everything was excellent from my initial on the phone conversation to reception to all staff and their ways of doing things. This is for sure an excellent hospital. This is a genuinely caring hospital striving to do the very best for people. They make all dealings with them easy and pleasant. They continue to get 5 star reviews. It is correct that they are a 5 star hospital in all ways. I feel guilty towards others who do not get such a good service from other hospitals. The hospital has staff that know how to treat us properly. They are very professional and they certainly solved my years long problems. They did this easily and very willingly. If you go with this hospital the chances are very high that you will also get a 5 star service. I'm very grateful to this hospital.

08 Sep 2023verified patient
Patient seen for:
Haemorrhoids
Colonoscopy
Endoscopy (OGD)

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Fantastic hospital with people that really care and look after you. Highly recommended.

05 Sep 2023verified patient
Patient seen for:
Frozen Shoulder

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very professional and caring

01 Sep 2023verified patient
Patient seen for:
Colposcopy
Cancer Prevention and Screening

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

From the moment I entered the hospital for a consultation followed by day surgery my experience was so positive. I felt I was in very good hands and any anxiety was taken away.

17 Aug 2023verified patient
Patient seen for:
Dupuytren's Contracture

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Friendly staff

15 Aug 2023verified patient
Patient seen for:
Colposcopy
Irregular Periods

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

It was brilliant, everyone was lovely and I felt very cared for before and after my surgery.

11 Aug 2023verified patient
Patient seen for:
Carpal Tunnel Decompression
Hand & Wrist Surgery
Carpal Tunnel Syndrome

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Shirley Oaks is clean, actually smelt nice, it was also very fast paced, I was delightfully surprised. Everyone was friendly and hospitable.

03 Aug 2023verified patient
Patient seen for:
Finger Injury

Reply from The Shirley Oaks Hospital (part of Circle Health Group)

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a pleasant experience at Shirley Oaks. Maintaining a clean and welcoming environment for our patients is a top priority, and we're glad it made a positive impression on you. Our team takes pride in providing efficient and friendly service to all our guests. Your kind words motivate us to keep up the good work. If you ever need our services again or have any questions, don't hesitate to get in touch. We appreciate your feedback and look forward to welcoming you back if the need arises.

05 Aug 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

On the day of admission the service was very well organised and efficient. However, the pre-op assessment was quite stressful as we were made to wait without any explanation. Having registered with reception we were taken to the waiting room which was quite dismal. After waiting for quite a while and beyond our appointment time I had to go to reception to enquire what was going on. She checked we were booked in and went to the pre-op rooms, knocked on the door without getting an answer. She heard voices and assumed that they were with a patient. Finally, two nurses came and asked me to fill in a form. I became rather upset through anxiety of having to wait. We just felt that we purposely arrived before our appointment time and expected to be seen respectfully. We were told that they were short staffed. Someone could have come to keep us informed so that we didn’t have to feel so anxious.

03 Aug 2023verified patient
Patient seen for:
Arthroscopy

Reply from The Shirley Oaks Hospital (part of Circle Health Group)

Thank you for your review and for sharing your experience with us. We apologise for the stress and inconvenience caused during your pre-op assessment. We understand the importance of timely communication and respect for our patient's time. Rest assured, we will review our processes to ensure this doesn't happen again. Your feedback helps us improve, and we appreciate your understanding. If you have any further concerns, please feel free to reach out to us directly. Thank you for choosing our services, and we hope your overall admission experience was satisfactory.

05 Aug 2023
Your trust is our top concern, so providers can't pay to alter or remove reviews.
Learn more here

Specialists

106 SPECIALISTS

Orthopaedic Surgery

4.98

Patient trust score

919

patient reviews

7

professional endorsements
Obstetrics & Gynaecology

4.97

Patient trust score

229

patient reviews

9

professional endorsements
Endocrinology & Diabetes

4.96

Patient trust score

175

patient reviews

8

professional endorsements

4.99

Patient trust score

151

patient reviews

2

professional endorsements

4.97

Patient trust score

108

patient reviews

4

professional endorsements
Orthopaedic Surgery

4.97

Patient trust score

527

patient reviews

10

professional endorsements
Ophthalmology

4.96

Patient trust score

197

patient reviews

1

professional endorsement
General Surgery

4.98

Patient trust score

154

patient reviews

3

professional endorsements
Orthopaedic Surgery

4.98

Patient trust score

122

patient reviews

10

professional endorsements

4.98

Patient trust score

104

patient reviews

5

professional endorsements

FAQ

What are The Shirley Oaks Hospital (part of Circle Health Group)'s reviews like?

The Shirley Oaks Hospital (part of Circle Health Group)'s overall patient rating is 4.83 out of 5 stars on Doctify.

This is based on 404 reviews

Where is The Shirley Oaks Hospital (part of Circle Health Group) located?

The Shirley Oaks Hospital (part of Circle Health Group) is located at Poppy Lane Shirley Oaks Village, Croydon, United Kingdom, CR9 8AB

When is The Shirley Oaks Hospital (part of Circle Health Group) open?

The Shirley Oaks Hospital (part of Circle Health Group) is open Monday (08:00 - 22:30), Tuesday (08:00 - 22:30), Wednesday (08:00 - 22:30), Thursday (08:00 - 22:30), Friday (08:00 - 22:30), Saturday (08:00 - 22:30), Sunday (08:00 - 22:30)

What is the phone number for The Shirley Oaks Hospital (part of Circle Health Group)?

+448083048915

What consultants work at The Shirley Oaks Hospital (part of Circle Health Group)?

You can find a list of the consultants that work at The Shirley Oaks Hospital (part of Circle Health Group) here

Does The Shirley Oaks Hospital (part of Circle Health Group) accept new patients?

The Shirley Oaks Hospital (part of Circle Health Group) generally accepts new patients.

Get in touch with this practice to enquire as a new patient here