25 results found for PATELLOFEMORAL JOINT REPLACEMENT Clinics in PINNER, HARROW

Very friendly and helpful staff Very modern environment

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

One small delay otherwise the operation was timely and the staff very good

I had a great experience in the woman’s health centre

Very professional overall and quick to answer telephone with good advice regarding post operative queries.

The care received and friendliness was dictated by the nurses on the shift. I had 4 who were consistently friendly, caring and considerate. They were incredible the days out of surgery and remembered me each day with a smile and a caring attitude. However in my last night there was a rotation of staff and I had to ask to get my blood thinners and required meds, for the compression machine to be put on my leg, blood pressure checked and to have everything required to sleep - this felt very different to the other days when the nurses were actively checking on me and making sure I had received the medications. I was advised to be medicated up for travel and again had to request this despite it being something requested by the surgeon and the physio. This felt very different and I appreciate the change in team - however, felt a definite change in attitude and compassion level from the other staff. Apart from that : there was a gentleman screaming in the night and he was quite scary to hear as he was being aggressive with the care staff. I was glad I had noise cancelling headphones Otherwise I would highly rate the ward and experience

all absolutely perfect, on time and efficient

Spire Thames Valley is a wonderful healthcare setting. The staff are always extremely friendly and helpful and the facilities are kept ammaculately.

Very friendly staff and very efficient.

Everyone is friendly and helpful.