209 results found for OSTEOARTHRITIS Clinics in UPPER NORWOOD, CROYDON

Well looked after by attentive staff

Nice clean hospital with lovely attentive staff

Extremely professional, clean, everyone is very kind and made me feel at ease.

Experience was fine

This seems to be a well run establishment and the staff are caring. The hospital is very clean too.

Good directions and relatively on time appointments maintained.

A very pleasant and professional hospital.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Therapist Sneha Kamat was excellent

I had a positive experience of my surgery and stay. The hospital is lovely very comfortable and clean. Certainly made a stressful time for me much easier. The nursing staff that cared for me were wonderful. Including the intensive care team who were truly amazing. I felt so safe and that the nurses genuinely cared and did everything they could to keep me comfortable. The surgical team were great at keeping me calm and talking me through what was happening. Would recommend treatment here.