76 results found for NEURODEGENERATION Clinics in SOUTH EAST, ENGLAND

Excellent service

Extremely satisfied with the care at KEVII [ both as outpatient and inpatient] . Buildings are clean and comfortable. Staff makes the difference, everyone is very friendly and tries to be there for you. Scheduling of all appointments is also well managed. Very supportive also with the admin side of process, especially when you have a "difficult" insurance ! Considering how many times I have to visit a certain department at the KEVII , it is a relief that when I go there I know i will find friendly faces and a comfortable environment, which makes the whole medical experience less daunting.

Appointment was on time

It provided excellent patient care.

fast and thorough

Professional and efficient

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

I attended the Platinum Medical centre and was dealt with promptly and professionally

Excellent and exceeded expectations in every way

The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.