59 results found for MINIMALLY INVASIVE FOOT & ANKLE SURGERY Clinics in RICHMOND, WEST LONDON

Overall good except for the wait times.

Overall care and communication were professional, circumspect and timely contributing to a reassuring experience.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!

An early evening appointment so it was very busy, staff were helpful both admin and nursing.

I have seen Marta de Oliveira for pelvic floor Physiotherapy for a couple of times and I can say that was super helpful all I have learned with her. I am now pregnant and not having to deal with the issue I had in the past. I highly recommend her to anyone that has pelvic floor issues. She is extremely professional and friendly.

Overall speaking, it’s a good place to visit when you seek private healthcare.

Welcomed in a very friendly manner, appointment organised very efficiently. Staff was lovely

Clean, calm, efficient, centrally located, great consultant.

Friendly approachable staff, comfortable waiting rooms with water and hot drinks. Nice clean environment, relaxing wait!