88 results found for LAPAROSCOPY Clinics in CUSTOM HOUSE, NEWHAM

The doctor and nurse were lovely and looked after me well. With hindsight, as my procedure was close to my ear and the noise of my skin being cut was quite traumatic, I would use ear plugs next time, and it would have been nice if this option had been suggested to me. Otherwise everything was great.

efficient and on time .

Very good, nice receptionists, thoough some delay with software

Every member of the team was a delight to deal with - from sonographers to nurses and receptionists. Pre and post appointment care was impressive - from bookings to proactive calls to check in post-op.

Excellent level of service, efficiency and comfort with personable staff throughout.

My experience at the hospital was amazing. From the staff to the food, i was very pleased with the service. The hospitality and accommodating staff made me feel like the hospital was a home away from home.

Clean, calm, efficient, centrally located, great consultant.

The reception was vary professional.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Extremely efficient,welcoming and helpful.