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Knee Replacement De Beauvoir Town
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OS Clinic, 45 Queen Anne St, London, United Kingdom, W1G 9JF
After being told by previous consultants, they won't do anymore for me, we came to see Professor Wilson, who had me diagnosed rapidly and found out a lot more than anyone else had recognised. I needed scans taken, and as we can not get them done in Scotland due to not being able to send them down to London, Natalie very kindly arranged 2x same day scans in London - amazing service! On the lead up to surgery, Natalie was so kind. She helped me overcome the thought of surgery and reduced my anxiety. Vlad was in touch also and kept us sufficiently informed. He also took an interest in me and tried to keep me relaxed prior to surgery. I had surgery under the care of Dr. Ronald Van Heerwaarden and Dr. Kristian Kley. They were super nice and had us well informed on the day of surgery and spent time with us answering any questions I had. Once surgery was over, we were visited by the surgeons again who kindly wanted to see me. They explained what they had done and were pleased with what they had performed. Professor Wilson advised me to get a Physiolab (which has arrived today) which helps significantly reduce swelling, and recommended staying at the Clavadel in Guildford for some days which I am more than grateful for the recommendation. I wouldn't have been physically or mentally able to have gone straight home from the hospital. Professor Wilson, Dr. Kley, and Vlad have all been a message away from help. The speed at which the team communicates is unparalleled. Now, 6 days after my operation, I've experienced the highs and lows of what a operation can do to you but the team nevertheless were very supportive throughout. I am now safely back home and am still getting daily followup messages from Vlad enquiring about my wellbeing and checking in with me. Now, that's what I call top customer service. I work in customer services myself and this really has been an amazing experience
4.89
86
patient reviews
Verified profile
Cleveland Clinic Moorgate Outpatient Centre, 55 Moorgate, London, United Kingdom, EC2R 6BH
Very good, nice receptionists, thoough some delay with software
4.95
9
patient reviews
Verified profile
Mayo Clinic (4th Floor), 15 Portland Place, London, United Kingdom, W1B 1PT
The Clinic is fresh and new. My consultant explained my procedure clearly and what to expect. I was seen early which was unexpected and everyone I met was helpful and friendly
4.85
49
patient reviews
Verified profile
164-178 Cromwell Rd, London, United Kingdom, SW5 0TU
A very efficient establishment, run like a clock
4.81
1168
patient reviews
Verified profile
19 Harley Street, London, United Kingdom, W1G 9QJ
Very good experience. Thorough and rigorous practices run by specialists and professionals. Detailed diagnosis and honest explanations given to me. High quality equipment. Medical staff excellent. Clean and spacious interiors. The receptionists in the main entrance lobby seemed quiet and slightly unwelcoming, so have dropped the score to 4 stars.
4.80
145
patient reviews
Verified profile
17 Harley Street, London, United Kingdom, W1G 9QH
Fantastic device and facilities never had to wait for appointments. Friendly staff.
4.84
64
patient reviews
Verified profile
W Smithfield, London, United Kingdom, EC1A 7BE
The Surgeon took the procedure and the whole treatment very personal. Nurses were very caring.
4.42
47
patient reviews
Verified profile
40-42 Lee Terrace, London, United Kingdom, SE3 9UD
Always professional and positive experience. Friendly and supportive staff and healthcare professionals.
4.80
842
patient reviews
Verified profile
St Thomas Hospital, Westminster Bridge Road, London, United Kingdom, SE1 7EH
Excellent level of service, efficiency and comfort with personable staff throughout.
4.88
78
patient reviews
Verified profile
676-678 High Rd Leytonstone, Bushwood, London, United Kingdom, E11 3AA
I received real advice on what I should do.
5.00
45
patient reviews