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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
St Olaf House 27 Tooley Street, London, United Kingdom, SE1 2PR
Dr Clapp was excellent. Was able to provide reassurance and explain everything to me
4.90
419
patient reviews
City of London 15 Austin Friars, London, United Kingdom, EC2N 2HE
I received treatment from Mrs Pisal and I couldn’t be happier with my experience. During the course of my treatment I visited the three London Gynaecology locations and all were excellent - clean, organised and well equipped. All nurses and sonographers who saw me were brilliant and kind. Karl (Mrs Pisal’s PA) and the rest of the team were very responsive and attentive. I would definitely recommend.
4.93
916
patient reviews
Hudson House, 8 Tavistock St, London, United Kingdom, WC2E 7PP
I had my first appointment with dietician Pooja Dhir who immediately put me at ease when we first spoke. It was a video consultation however Pooja was calm, reassuring, gentle in her probing and engaged. I felt heard. Her follow up notes were comprehensive. It was a particularly stressful time for me and my family and she was truly a light in the dark. We had two follow up appointments and each time she was knowledgeable and friendly - I felt I had made a friend by the time our third session concluded! I cannot thank her enough.
4.94
150
patient reviews
114A Harley St, London, United Kingdom, W1G 7JL
Clear communication and great service.
4.78
190
patient reviews
1 Beaumont Square Stepney Green, London, United Kingdom, E1 4NL
Experience was fine
4.71
648
patient reviews
5-10 Beaumont St, London, United Kingdom, W1G 6AA
Well looked after by attentive staff
4.83
3481
patient reviews
1 Welbeck Street, London, United Kingdom, W1G 0AR
Excellent. Well organised, friendly and efficient
4.90
65
patient reviews
Roman House, 296 Golders Green Rd, London, United Kingdom, NW11 9PY
Efficient professional timely and friendly
4.87
84
patient reviews
42-52 Nottingham Place, London, United Kingdom, W1U 5NY
Nice clean hospital with lovely attentive staff
4.74
3015
patient reviews