102 results found for ENDOSCOPY (OGD) Clinics in NEW MALDEN, SOUTH LONDON

It was a bit hard to find the exact location as it's a big hospital. The waiting room could have had some magazines or reading materials as I was waiting. Enjoyed the coffee though!

I felt things were very disjointed. Daytime nurses were great and very helpful they’d top my water up and check I was comfortable however, the night staff wasn’t great with checking my comfort or pain relief, they were doing blood pressure etc checks but not asking how i felt or how my pain was, I asked for pain relief and was questioned where my pain was - I’d had a hysteractomy so clearly in pain, I was eventually given pain relief namely paracetamol at around 4am and hadn’t had anything since early evening after surgery. I paid private and my expectations of more hands on care during the night was not fulfilled at all. I should not have been in a position where I had to ask a few times for pain relief at night. I ordered a meal for the first evening to then be told I would be on a clear liquid diet for a few days. I ordered soup for my last meal as surgeon said clear/soft foods for a few days to then be told by a nurse I need a meal to gain my strength back so when I say disjointed it didn’t seem all staff were singing off the same hymn sheet and this left me confused in that do I listen to surgeon or a nurse. I’m Still on soft foods and choose to take surgeons advice. Given I paid privately, the only perk I felt with this was my own room. I didn’t sleep much because my door was kept opened at all times and I was opposite the main desk so it was very noisy even during early hours. My husband was told to ask for a hot drink if he wanted one and he had to then remind each time upon which he was brought tea not coffee so it had to be changed. He waited two hours for his cup of coffee. I actually couldn’t wait to leave as didn’t feel I had the level of care at night that I paid for overall. Surgeon was a very lovely man and I was very pleased with him and also the anaesthetist was great.

Very clean, staff friendly, chaperone was kind and friendly. Overall one of the best hospital experiences I’ve had in the last year.

I had a positive experience

very good and polite staff

The overall experience is excellent.

Needed a prescription and no-one available to speak out of 3 medical secretaries, 2pharmacist & 1 assistant Still not spoken to anyone & no service - frustrating

Professional and efficient

I found the receptionists very professional and very helpful. The environment and atmosphere was good. It was very busy but well organised.

All the staff were very friendly and nothing was too much trouble