23 results found for CRANIOPHARYNGIOMAS Clinics in ALDERSBROOK, REDBRIDGE

During my procedure, I was unlucky, and the nurse in charge of helping me through the night after the surgery was very bad; she was more concerned about dismissing patients than my awful pain, so I kept complaining until the head of nurses went and helped me. Overall, all the other staff were very friendly and helpful during my recovery and procedure.

Efficient and trouble free.

Experience was fine

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent in every respect. Only visited for a short outpatient appointment.

The clinic was friendly and clean, and offered an efficient service.

It provided excellent patient care.

The staff were super friendly, especially the receptionists and the nurses. There was construction going on every time we were visiting, which was a little noisy.

I would like to praise Natasha. You will see on my record that I have had over 25 scans. I know what takes away my worries and helps me. Natasha's attitude and help to manage my worries and to listen to me made it easier. I would recommend that she shares her attitude approach to colleagues but also other scans in London. You all are leading this. Trust me as a patient with over 5 years of scans with you and Ch. Mews. Thank you.

I have seen Marta de Oliveira for pelvic floor Physiotherapy for a couple of times and I can say that was super helpful all I have learned with her. I am now pregnant and not having to deal with the issue I had in the past. I highly recommend her to anyone that has pelvic floor issues. She is extremely professional and friendly.