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Verified profile
20 Devonshire Place, London, United Kingdom, W1B 6BW
I found the experience very good indeed.
4.86
1347
patient reviews
Verified profile
18-22 Queen Anne Street, London, United Kingdom, W1G 8HU
Efficient and friendly
4.78
779
patient reviews
Verified profile
15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
Verified profile
1 Welbeck St, Marylebone, London, London, United Kingdom, W1G 0AR
Impressive cleanliness, attentive polite staff, very helpful and distinguished
4.86
275
patient reviews
Verified profile
Guy's Cancer Centre, Great Maze Pond, London, United Kingdom, SE1 9RT
I had a positive experience of my surgery and stay. The hospital is lovely very comfortable and clean. Certainly made a stressful time for me much easier. The nursing staff that cared for me were wonderful. Including the intensive care team who were truly amazing. I felt so safe and that the nurses genuinely cared and did everything they could to keep me comfortable. The surgical team were great at keeping me calm and talking me through what was happening. Would recommend treatment here.
4.80
380
patient reviews
Verified profile
32 St Thomas' St, London, United Kingdom, SE1 9BS
Efficient and timely, almost no wait time which is always appreciated!
4.93
185
patient reviews
Verified profile
164-178 Cromwell Rd, London, United Kingdom, SW5 0TU
Excellent in both cases
4.81
1169
patient reviews
Verified profile
OS Clinic, 45 Queen Anne St, London, United Kingdom, W1G 9JF
After being told by previous consultants, they won't do anymore for me, we came to see Professor Wilson, who had me diagnosed rapidly and found out a lot more than anyone else had recognised. I needed scans taken, and as we can not get them done in Scotland due to not being able to send them down to London, Natalie very kindly arranged 2x same day scans in London - amazing service! On the lead up to surgery, Natalie was so kind. She helped me overcome the thought of surgery and reduced my anxiety. Vlad was in touch also and kept us sufficiently informed. He also took an interest in me and tried to keep me relaxed prior to surgery. I had surgery under the care of Dr. Ronald Van Heerwaarden and Dr. Kristian Kley. They were super nice and had us well informed on the day of surgery and spent time with us answering any questions I had. Once surgery was over, we were visited by the surgeons again who kindly wanted to see me. They explained what they had done and were pleased with what they had performed. Professor Wilson advised me to get a Physiolab (which has arrived today) which helps significantly reduce swelling, and recommended staying at the Clavadel in Guildford for some days which I am more than grateful for the recommendation. I wouldn't have been physically or mentally able to have gone straight home from the hospital. Professor Wilson, Dr. Kley, and Vlad have all been a message away from help. The speed at which the team communicates is unparalleled. Now, 6 days after my operation, I've experienced the highs and lows of what a operation can do to you but the team nevertheless were very supportive throughout. I am now safely back home and am still getting daily followup messages from Vlad enquiring about my wellbeing and checking in with me. Now, that's what I call top customer service. I work in customer services myself and this really has been an amazing experience
4.89
86
patient reviews
Verified profile
1 Welbeck St, London, United Kingdom, W1G 0AR
Outstanding facilities
4.95
47
patient reviews
Great Ormond Street, London, United Kingdom, WC1N 3JH
Very good experience at GOSH. Everyone we met was friendly and kind.
4.88
56
patient reviews