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Lingala

Exceptional, very clean, friendly and professional

I attended as a private patient, as I  needed a different lens offered by the NHS. Overall the practice was immaculate, receptionist amazing. Just felt a little let down, as waited for ages, when I eventually got attended to, it felt rushed and I was very scared. The procedure went without fault, 
however, I would have felt more reassured and calmed if I had more attention and reassurance from the surrounding staff. 
During the procedure my eye was irrigated on numerous occasions  & the back of my hair got soaking wet. When the procedure had  finished I was in Shock, I felt I was made to stand up too quickly and ushered back into the waiting room. I was freezing cold and shivering. At no point was a cup  of tea offered or a hair dryer dry my hair. 
After speaking to my aunt who had undergone the same procedure at another practice, felt quite cheated as she had the full VIP service, wearing a shower cap during the procedure, offered a hair dryer and having tea & biscuits, before she left.( that was all on the NHs) 
I had paid to go private & did not felt like I got the attention I deserved.

The facility was well equipped, clean and friendly. This was a stressful time, but all the staff led by Professor Aneil made me relax as I navigated my way through the tests. The location was easy to find with plenty of parking.

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