آنسة رينو جاكوب

Refraction. Was done with dirty lenses and unstable gear. Poor hygiene and unprofessional attitude. Charges not explained clearly just because Insurance was covered. I was called twice and charged twice on the name of the procedure which could have been done on the same day.

I’m honestly very frustrated and upset with my experience today at Prime Medical in BurJuman. I came in for an ophthalmology appointment, around 2:40pm, hoping to receive proper care for an issue with my left eye. It was my first time booking with Dr. Jacob, as the eye specialist I usually visit near my area was not available. At first, everything seemed fine when I was called in, but as the consultation started, things quickly became disappointing. While I was explaining my concern, both the doctor and the nurse kept getting distracted with paperwork. I would be in the middle of speaking, then suddenly get cut off because they were focused on something else. Then, out of nowhere, the doctor would ask another question, only for the same thing to happen again. It felt like I never had the chance to fully explain what I was experiencing. During the examination, I felt like the check was rushed and not handled with proper care. At one point, the doctor pressed or squeezed my left eye—the same eye I came in concerned about, way too hard, and it actually caused me pain. Even now, I can still feel discomfort from it and my left eye is more blurry than ever. Before leaving, I quickly mentioned this, and instead of properly addressing it, I was just given eye drops. My eye has been experiencing redness on and off, and I often wake up with a lot of eye discharge. Sometimes, I cannot immediately open my left eye because of the dryness, it feels like it gets stuck for a while before it can open normally and comfortably. Since I have never experienced any issues with my eyesight bef...

Was good and friendly

Good but in my instance not approved all categories

Very good doctor. Happy with consultation.

Very good service

Very good doctor

Amazing Doctor, very friendly and explaining my issue clearly.

Very good

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