عيادة السعودي الألماني - داماك هيلز 2

انا ساكن بداماك هيلز ٢ وخدين موعد مع دكتور هبه الله سعيد لثالث مره موعد الساعه ١١ وندخل علي ال ١٢ واحنا واصلين ١٠:٤٥ معنا طفل والعياده مكان غير ملاءم للاطفال لا من سماع اصوات صراخ الاطفال ولا من ناحيه نقل العدوي والاستقبال غير متعاون والممرضه غير متعاونه وهي اخر مره زياره للعياده وسننشر التجربه علي جوجول ولكل معرفنا حسنو من انفسكم لان معظم العائله والأصدقاء نصحوني بعدم المتابعه معكم وان أنصح الاخرين لكم مطلق الحريه

The receptionist was rude and talk with us with an anger she was not respectful.

Amazing experience with doctor Saima Iram. She is listening throughly and then explaining the matter very calmly.

Staff receptionist chewing gum, not very polite and standofish. No sense of customer service. Disappointing experience and not reflection of standards you find across Dubai. No one is doing us a favor, customers are opting to come here make it seem you care.

Bad experience Today 16/12/2024 we came with a 3 years old child for doctor inspection and they said dr busy with meeting although its an emergency case

I am writing to express my disappointment with the service I received during my recent visit to your clinic at Damak Hills 2. I visited the clinic with a paper from my doctor, requesting a nurse to clean and change the area where a small surgery had been performed. Unfortunately, my experience was far from satisfactory due to the following issues: 1. Lack of Empathy and Assistance: When I approached the receptionist, Inam, to explain my needs, he showed little interest in understanding my situation. Instead of offering help or exploring possible solutions, he repeatedly referred to company rules without trying to assist further. 2. Poor Customer Service: This isn’t the first time I have encountered challenges at this clinic. The way customers and patients are treated consistently falls short of the standards expected from a reputable organization like Saudi German. The treatment I received made me feel undervalued as a patient. Clinics and hospitals are meant to provide care and support, not create additional stress for those seeking help. I chose Saudi German because of its excellent reputation, but my experience at this branch has been disappointing. I hope you will address these issues seriously and ensure that staff are trained to treat patients with respect, empathy, and professionalism.