Dr Claire Fletcher

Dr Claire Fletcher

MBBS, FRCP

Dermatology

Recommended by  
1 specialist

Overall Rating

Overall
4.9
Bedside Manner
4.9
Explanation
4.9

Top feedback

“I have seen Claire Fletcher for several conditions over time and every time, I have found her to be patient, understanding, clear in her diagnosis, includes my feelings and thoughts in the planned treatment and just generally has a very lovely patient 'bedside manner'. Hospital appointments can cause anxiety for many reasons, but I have always felt very comfortable and happy with my treatment under Dr Fletchers care.“
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Languages spoken

  • English
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Registered with

General Medical Council: 3460014

Consultation fees

New appointment: £210

Follow-up appointment: £175

Practices worked at

New Victoria Hospital

184 Coombe Lane West, Kingston upon Thames, United Kingdom, KT2 7EG
855 reviews

About

Dr Fletcher has over 20 years experience in Dermatology and has worked as a Consultant Dermatologist since 2003. 

She has been interested in Dermatology since her medical school days and was awarded the Dermatology prize in her final undergraduate year. Her burgeoning interest was furthered by spending her elective in Australia combining adult and paediatric dermatology in Adelaide along with the Flying Obstetric and Gynaecology service in Queensland. 

Prior to starting clinical training posts in Dermatology at the prestigious St. John’s Institute of Dermatology, Guy’s Hospital and Lewisham Hospital, she undertook clinical research into the features of fungal toenail infections, based at Guy’s Hospital. Dr Fletcher intensified her study in this area during her final year of Dermatology specialist training; by spending a month-long sabbatical with a renowned Dermatologist in Paris.

Dr Fletcher was appointed Consultant Dermatologist at Kingston Hospital in 2003 and was instrumental in setting up the multidisciplinary skin cancer service. Her work within Dermatology was recognised by election to become a Fellow of the Royal College of Physicians in 2007. In the same year, her outstanding work was recognised within Kingston Hospital with a Level 2 Clinical Excellence Award.

Dr Fletcher receives excellent feedback; anonymised data collected for revalidation in 2015 showed that 100% of her patients were happy to see her again. Additionally, she receives high-quality feedback from colleagues.

Dr Fletcher retired from the NHS, after 28 years of service, in April 2018.

Dr Fletcher is passionate about providing the best care possible for patients. She gives generous appointment slots and likes to work in partnership with her patients. She has close links with her Plastic Surgeon colleagues.

She is supported by an excellent Practice Manager, Dodo Cassidy, who is always ready to take phone or email enquiries, within office hours. 

Dr Fletcher lives in Kingston and values the opportunity to look after the dermatological needs of her local community. When not working she enjoys landscape and nature photography and spending time with her family.

Dr Fletcher is registered with all the major Insurance Companies. She holds BUPA Premier Consultant status and is an AXA PPP Fee Approved Specialist.

 

 

 

 

 

 

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Medical procedures

  • Excision of skin lesions - shave, punch and ellipse excision 
  • Skin biopsy
  • Dermoscopy
  • Trichoscopy
  • Cryosurgery
  • Skin, nail and hair samples for mycology
  • Skin scrapings for cytology
  • Viral and bacterial skin swabs
  • Curretage and hyfrecation
  • Hyfrecation
  • Intralesional steroid injections

 

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Special interests

  • Pigmented lesions (moles) 
  • Early skin cancer screening
  • Dermoscopy
  • Skin cancer surveillance
  • Infectious dermatology/ skin infections
  • Teenage acne
  • General adult and adolescent (12yrs and over) skin conditions

 

 

 

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Education

Education:

  • Kings College London - Batchelor of Medicine, Batchelor of Surgery 1990 
  • Membership of the Royal College of Physicians 1995

Memberships:

  • The British Association of Dermatologists
  • St John’s Dermatological Society
  • Fellow of The Royal College of Physicians 
  • Fellow of the Royal Society of Medicine 
  • Medical Protection Society

 

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Reviews

Overall
4
Explanation
4
Bedside Manner
5

Very caring. Asked good questions and looks to identify what is the underlying problem. Great interaction with my daughter who was made to feel at ease.

19-03-2020
Overall
5
Explanation
5
Bedside Manner
5

I have seen Claire Fletcher for several conditions over time and every time, I have found her to be patient, understanding, clear in her diagnosis, includes my feelings and thoughts in the planned treatment and just generally has a very lovely patient 'bedside manner'. Hospital appointments can cause anxiety for many reasons, but I have always felt very comfortable and happy with my treatment under Dr Fletchers care.

Patient seen for:
Skin condition. Questionable mole. Inflammed cyst
11-03-2020
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher is a kind, considerate and thorough consultant. Her bedside manner is faultless ..and she is honest & genuine personality. My daughter and I both are her patients and feel very cared for and in safe hands Thankyou

Patient seen for:
Moles
Mole Check
26-02-2020
Overall
5
Explanation
5
Bedside Manner
5

It was a fantastic meeting with Dr Claire Fletcher. She listened carefully to my story and was pleased with all the documentation that I had to show her. She gave me lots of good advice and guidance. I have started following up as soon as I received her letter today. She was kind and definitely full of experience and knowledge. I felt good when I left the consulting room. The 'second opinion' was totally worthwhile. I cannot thank her enough.

Patient seen for:
A 'second opinion' on Swee Syndrome and MGUS
20-02-2020
Overall
5
Explanation
5
Bedside Manner
5

Fantastic I will be going back to see Claire Fletcher again!

Patient seen for:
Mole Check
13-02-2020
Overall
5
Explanation
5
Bedside Manner
5

Very kind and understanding

Patient seen for:
Eczema (atopic dermatitis)
24-01-2020
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher was excellent in diagnosing my son's recent discoid eczema. She was very reassuring and knowledgeable and her treatment plan has worked extremely well.

17-01-2020
Overall
5
Explanation
5
Bedside Manner
5

Having seen Dr Fletcher twice now, I have been impressed by her caring manner, personalised approach and clear extensive experience in treating acne.

Patient seen for:
Acne
12-01-2020
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher has s very warm and reassuring manner. She gave me a thorough examination and explained clearly the recommended treatment. Following treatment she advised me on after care and any future procedures if the initial one was ineffective. Altogether I had a very good experience with Dr Fletcher

06-01-2020
Overall
5
Explanation
5
Bedside Manner
5

It was a pleasure to meet Dr Fletcher. She has an extremely reassuring manner, explains everything clearly and is very knowledgeable. The consultation was easy to arrange; I was seen quickly and treated immediately. I would not hesitate to recommend Dr Fletcher.

Patient seen for:
Dermatology
12-12-2019
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher was very understanding and listened carefully before recommending treatment. She was very kind and prescribed very suitable treatment.

Patient seen for:
Rash
08-12-2019
Overall
5
Explanation
5
Bedside Manner
5

Warm and welcoming and calming environment surrounding Dr Claire's clinical practice with her kindly description of surgical procedures proposed - and corresponding letter reports produced thereafter. Great service indeed. Well done and much as gracias.

03-12-2019
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher takes great care to patiently listen and explain. She is very kind, thoughtful and empathetic. I never feel rushed - she is very thorough. Having seen many many doctors over the years, Dr Fletcher really stands out (in a good way!)

02-12-2019
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher was so kind and sensitive in her approach to my son’s teenage acne. She asked him relevant questions, took time to listen and gave a thorough assessment of his skin. She clearly explained more about his condition and the treatment options now available to him. As a parent, I had been worried about him taking Roaccutane but she was able to put our minds at rest about our concerns, explaining fully any likely side effects and what to do should he encounter these. We both left feeling much more positive about his condition and the treatments available to him.

18-11-2019
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher was extremely kind and reassuring when dealing with my teenage son. She asked lots of relevant questions, took care to explain what our medical options were and gave practical solutions. We both left feeling a lot more positive about the treatments on offer and the choices he is free to make.

18-11-2019
Overall
5
Explanation
5
Bedside Manner
5

Unrivalled first class consultation and all round holistic approach and interest in the patient whose pain free treatment session too was first class. Post-operatively, this period is commensurately proceeding well and uneventfully successfully. Well done. And many merci beaucoups too.

Patient seen for:
Was recommended highly to Dr Claire Fletcher for her holistic approach and dermatology opinion and for ablation of noticeable and troublesome lesions, all which treated at the same session with great skill and care and understanding resulting in successful outcome was
Great and top marks too.
13-11-2019
Overall
5
Explanation
5
Bedside Manner
5

I went to see Dr Fletcher once a month after being initially prescribed with roaccutane. Dr Fletcher was very good at explaining how roaccutane worked and made sure I understood the dose I was on and why I was on it. She also notified me of the possible side effects as my course progressed. It was also great to be able to email her secretary if I had any queries along the way. Overall I'm very very pleased with my results after seeing Dr Fletcher!

Patient seen for:
Acne
05-11-2019
Overall
5
Explanation
5
Bedside Manner
5

I just wanted to thank Dr Fletcher for her reassurance this morning which was very helpful. I have always been impressed with Dr Fletcher's kindness and care and have and will continue to recommend her to friends and family.

25-09-2019
Overall
5
Explanation
5
Bedside Manner
5

Thank you so much for helping with my skin. I'm so pleased with the outcome. Lots of love

16-09-2019
Overall
5
Explanation
5
Bedside Manner
5

Claire Fletcher was exceptionally thorough and attentive. Lovely manner too.

13-09-2019
Overall
5
Explanation
5
Bedside Manner
5

I have seen Dr Claire Fletcher several times and again just recently. I feel confident in her expertise and appreciate her kindness and patience as I needed painful cryotherapy to my chin. She has a lovely, quiet bedside manner and I would recommend her to my family and friends.

Patient seen for:
Cryotherapy for seborrhoeic keratosis
07-09-2019
Overall
5
Explanation
5
Bedside Manner
5

Lovely lady, very kind as cryotherapy can be painful. Would happily see her again.

06-09-2019
Overall
5
Explanation
5
Bedside Manner
5

A very lovely lady

13-08-2019
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher was amazing with my daughter when she was suffering with a scalp condition. She explained things fully, knew exactly what it was as soon as she saw it and gave us the correct treatment straight away!! For the first time in over a year, I had a child who was happy to have her hair down and was confident again!!! I can’t thank her enough for helping!

Patient seen for:
Psoriasis
10-07-2019
Overall
5
Explanation
5
Bedside Manner
5

I can't praise Dr Fletcher enough: she is very professional; courteous; approachable and easy to speak to and knowledgeable: she quickly improved my quality of life with a fairly simple remedy to a long-standing condition. I highly recommend her.

09-07-2019
Overall
4
Explanation
4
Bedside Manner
4

Dr Fletcher was very patient and friendly taking the time to explain the diagnosis, treatment and follow up. The procedure was performed professionally with a great result and without any complications. I would happily recommend her to others.

05-06-2019
Overall
5
Explanation
5
Bedside Manner
5

I went to see Dr Fletcher for my son. She is kind and competent, she explained everything to my son. I highly recommend her.

03-06-2019
Overall
5
Explanation
5
Bedside Manner
5

Had a cyst removal procedure done. Everything went smooth during the procedure and happy with the results.

28-05-2019
Overall
5
Explanation
5
Bedside Manner
5

Excellent, a painless experience

17-05-2019
Overall
5
Explanation
5
Bedside Manner
5

Claire has been extremely helpful and friendly during each visit. She communicated the issues clearly and made effort to ensure that I fully understood everything.

01-05-2019
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher has been my Consultant for over 12 years, she is kind, genuine and a pleasure to visit. I’ve had multiple melanoma and I’ve always felt very at ease and in safe hands.

23-04-2019
Overall
5
Explanation
5
Bedside Manner
5

Excellent consolation. Comprehensive care nd with a very gentle bedside manner.

16-04-2019
Overall
5
Explanation
5
Bedside Manner
5

Dr Claire Fletcher has been treating me for the last couple of years and I can't recommend her highly enough. Nobody wants to be diagnosed with skin cancer, as I was, but if that happens then to have someone kind and supportive, as well as highly professional, in charge of your treatment is what you need to help you get through.

14-04-2019
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher is a fantastic consultant - I've used her a number of times and will make I go back to her in the future if I need to. She is thorough and provides really excellent care. Highly recommended.

12-04-2019
Overall
5
Explanation
5
Bedside Manner
5

I've had an amazing experience with Dr Clair Fletcher. She's amazing in both explaining the problem I have and the solution to fabulous detail. She has helped me with my Acne swiftly with professional advice and greets me with an enthusiastic joyful smile. I am ever so grateful of being treated by Dr Claire Fletcher.

12-04-2019
Overall
5
Explanation
5
Bedside Manner
5

Had a small skin growth behind my ear. Terrified, it could be melanoma, a serious skin cancer. To wait for an appointment with a consultant in NHS, with respect, was unbearable. Looked for a specialist in skin diseases, my choice was Dr Claire Fletcher, an impressive academic degree and experience. Went to see her in New Victoria Hospital. She was fully booked. I explained to the receptionist and requested her to inform the doctor about my suspicions. Dr Fletcher came to the waiting area, lead me to her consulting room, examined the growth and assured me that it is not melanoma, but with the modesty of a responsible doctor she suggested removing the small lesion and sending it for biopsy. The result confirmed Dr Fletcher's diagnosis. There is no profession like the medical profession Thank you Dr Fletcher

20-03-2019
Overall
5
Explanation
5
Bedside Manner
5

First class - clear communicative and reassuring. The biopsy was performed very well.

12-03-2019
Overall
5
Explanation
5
Bedside Manner
5

Very pleasant and knowledgeable. Would definitely call on her for all skin issues in the future.

08-03-2019
Overall
5
Explanation
5
Bedside Manner
5

An excellent dermatologist. Really thorough and no rushing. She identified a suspicious mole and made all the arrangements for an onward referral for its removal. I would definitely recommend Dr Fletcher - she is extremely professional and kind.

05-03-2019
Overall
5
Explanation
5
Bedside Manner
5

First of all - BIG thank you, Dr Fletcher! I would recommend Dr Fletcher to anyone. Her approach is very reassuring and you feel that you have her full attention. The appointments are unhurried and I got answers to all my questions. I had to cancel a follow up appointment but was able to book an alternative quickly. I keep on saying it and will say it again - such a quick result on my long term condition is a miracle. Thank you.

17-01-2019
Overall
5
Explanation
5
Bedside Manner
5

Very clear and reassuring

17-12-2018
Overall
5
Explanation
5
Bedside Manner
5

Can’t recommend enough, really personable, knowledgable and reassuring. I was clear on every aspect of the treatment and felt very confident with what was expected before, during and after my procedure.

11-12-2018
Overall
5
Explanation
5
Bedside Manner
5

Excellent treatment, kindness and sympathy and very good explanation of what to expect following treatment.

30-11-2018
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher was excellent in her approach and care of me, especially as l was anxious due to the private area of my body under inspection. Thank you so much

16-11-2018
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher has given both my mother and I excellent care over a number of years. Her advice and care is always thorough and sympathetic. I feel in safe hands having Dr Fletcher as my dermatology consultant.

11-11-2018
Overall
5
Explanation
5
Bedside Manner
5

My skin has improved so much and is continuing to improve. Dr Fletcher has a very gentle, kind and supportive manner and clearly explains the treatment. I would definitely recommend her. 10/10.

02-11-2018
Overall
5
Explanation
5
Bedside Manner
5

Very good

12-10-2018
Overall
5
Explanation
5
Bedside Manner
5

De Fletcher was very kind and she treated my in a very profesional manner during all the process. The staff at the New Victoria hospital was also friendly and efficient

08-10-2018
Overall
5
Explanation
5
Bedside Manner
5

Advice on a pigmented lesion face Careful considered opinion with full patient involvement re treatment options.

25-09-2018
Overall
5
Explanation
5
Bedside Manner
5

Dr Fletcher has a wonderful approach with my teenage daughter who lacked confidence and felt embarrassed about her acne. She was reluctant to go to the doctor but knew that she needed some help. Dr Fletcher immediately spoke to her with respect and empathy and was incredibly thorough with regard to previous treatment regimes that had been tried and tested before her consultation. Dr Fletcher quickly proposed a therapy which is working (we are two months in). This has had a major impact on my daughters outlook and confidence. I can see my happy daughter returning!

25-09-2018

Peer recommendations

Recommended by 1 doctor for:
1

Dermatology

Dr Klaus Misch
Dr Klaus Misch

26-09-2018

I saw Dr Fletcher re a pigmented skin lesion . She was very professioanl taking her time and making a full skin examination. After discussing the diagnosis she fully involved me in decision making re various treatment options.

For specialty: Dermatology
For conditions: Minor Skin Surgery, Skin Cancer, Moles
For procedures: Skin Biopsies, Mole Check, Mole Removal, Mole Mapping
Connection: Is a colleague

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