Understanding of the issue and explanation of what is happening first class so reassuring

Very understanding of my condition, happy to resolve things.

Very good

Very friendly and took the time to explain what procedure would be undertaken and why.

Friendly and professional

Think today went well

Everything went really well very impressed

Can’t fault anything very friendly and welcoming and informative

Explained in detail in such a way that I fully understood what my problem was and how it was going to be dealt with

Such a good experience, he gave me a plan going forward. I would recommend him to anyone