So far the experience has been amazing!!

Overall we had an excellent experience with The Lister. From our first appointment with Mr Faris who welcomed us warmly and candidly through to the aftercare when we had complications early in our successful pregnancy. All of the team were friendly and professional and any confusion was quickly and amicably resolved. We have recommended The Lister to a number of friends and acquaintances thanks to the thoroughly positive experience we had. We look forward to working with them again when we're are ready to transfer our frozen embryos.

I was very satisfied with the complete experience I had with the Lister Fertility Clinic. Throughout the process I met many different members of staff all of whom dealt with me in a professional yet supportive and kind manner. I always felt in good hands. Appointments were timely, facilities clean, but most of all the team of people working there were what made me feel safe and well looked after at all times.

Good, nurse were friendly. Easy to book appointments

Great Clinic- good setting, and always prompt at answering any queries

Team are always more than happy to help, friendly and knowledgable. They put you at ease and give you the time you need

We came to the Lister for a frozen embryo transfer cycle after multiple failed cycles at other clinics. After consultations with our previous clinic (not in London) and another London clinic, we organised one at the Lister. As both a patient and also a medic, Mr Nicopoullos provided what we felt was the best assessment of our situation and the way forward. He did so in a positive and really friendly and personable manner. I had many questions as both a simulated cycle and then the FET cycle proceeded. There was direct email contact with this doctor and replies were always prompt and responsive to my queries. The communication with the team was clearly excellent also as the nurses always understood what was happening for my treatment. The nursing and reception staff were always really helpful and responsive. The only piece of feedback I would have is that the phlebotomists weren't so friendly in their manner but this was not a significant element of the care. In relation to paying for services, the finance office were very friendly and efficient which is important when you are dealing with this side of things at such a stressful time. At another clinic we were asked to go to the finance office first to pay before our consultation and the atmosphere there was a lot less friendly and so much less personal - it felt like that other clinic's purpose was much more orientated to the finances compared to the Lister where we were treated as individuals who they wanted to help. We were fortunate enough that the cycle worked and we now have an amazing daughter.

My experience at the Lister Clinic has been hot and cold. Either I have received excellent, attentive care, or been shuffled quickly through with little explanation. I have had to find things out about my particular treatment piece-meal as I go, which is incredibly frustrating. At the same time, when its important - the doctors and nurses come through! The staff are what make this place amazing. My experience with the doctors one on one has been amazing. The pre-set appointments and on the day of surgery – being treated with care and confidence. Likewise with most of the nurses, who are kind and caring - although some are a bit inflexible sometimes which can be so frustrating with something so emotional as fertility. My first experience with one of the nurses was so rushed and quick, sign papers and next! I left not knowing what to do with my fertility drugs (and cried in frustration that night). This turned out to be a one-off experience and most of the nurses (as long as they have time) are kind and make sure questions are answered. Patient guidance: I would strongly suggest that they have 'project managers' - one person assigned to a patient for the entirety of treatment that can act as a resource for queries and for planning for items like 'hey let’s get these blood tests/sperm to clinic/scans done in advance so that doesn't hold you up for another few weeks' or ‘let’s make sure all your scans are done my the same nurse if possible’ or as a resource on what is important when picking a donor or who to go to have genetic test results reviewed or explain why to pick a CMV+ donor? This person would free up valuable doctor and nurse time as well, as these queries go to them at the moment. You are also given/sent a mountain of paperwork that would scare off even the biggest bookworm. Again the ‘project manager’ would help short cut what is important for you. Patient records: I would also strongly suggest that they update their systems and have an easy way to have a patient's info in one place. I would have been sent for the one particular blood test three times (and charged for it) if I didn't know I'd had it in November bc it wasn't easily found in my record for the nurses - and not updated when found. Billing: Firstly, make it so we, the patient, can log in and see the invoice and pay for it online. Also, make it so the patient can log in and see all the things they’ve been charged for and when. It would also make things like finding when you had a blood test done (and charged for) more easy! This is not available right now and there’s been more than once when I’ve been presented with an invoice and I have had to point out I already made a payment for that on this date. Transparency is urgently needed on the billing! Overall I think if the Lister brings in a few more staff to help out patients on the front end (billing, personal resource) and gets the systems into a better state – they’ll have a beyond world class facility. The doctors and nurses there do truly care and are on the journey with you, and that’s incredible; and you can tell they have the skills and experience which gives such comfort and confidence.

Wonderful and very professional clinic. Super helpful staff and very knowledgeable and organized.

Super friendly staff, love the diversity in the place - the nationalities and different background experiences. Great synergy and commnuication across the different departments as well (accounting, reception, nurses, and scan team).