4.9
86 reviews

GENNET City Fertility 

16 St John Street, London, United Kingdom, EC1M 4NT 
Video consultation available

Overall Rating

Overall
4.9
Friendliness
4.9
Wait time
4.8
Cleanliness
4.9

Top feedback

“Having been diagnosed with unexplained fertility at the age of 29 and trying to conceive for over 3 years my dream came true with City Fertility. After researching clinics for several months I knew I had made the right decision when I was seen at City Fertility. From my first visit to the last I was dealt with the highest degree of professionalism and care. All the whole team provided a relaxed atmosphere. I had IVF with ICSI at the clinic with Dr Martin Hrehorcak as my specialist and was provided honest recommendations according to my circumstances. I was well informed of the options available and the course of action that was most appropriate. I genuinely believe everyone was doing their utmost for me. All my appointments were dealt with patience and care, followed up in a prompt and timely fashion. I gave birth to healthy and beautiful twin boys and can not thank city fertility enough for this. I can truly say without their support I couldn't have got through this testing time in my life and would highly recommend anyone to City fertility. “
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Welcome to GENNET City Fertility

Obstetrics & Gynaecology
Fertility Medicine

About

We know that choosing to have fertility treatment at GENNET City Fertility means entrusting us with your most precious dream. We will leave no stone unturned to give you the best chances of conception. We believe in an individualised approach to our patients’ fertility challenges and in bespoke fertility treatments. We promise tolook thoroughly into your fertility difficulties, that we will use state of the art treatment protocols and technologies, and that when appropriate, we will also ‘think outside the box’.

The members of our team at GENNET City Fertility were carefully chosen on the basis of their achievements while working in reputable units in London and overseas. Between the members of our team we share extensive experience and vast knowledge in the field of fertility medicine, assisted reproduction and the management of early pregnancy. Using this knowledge and experience we endeavour to provide you with the most expert advice and to guide you through a fertility journey that is caring, safe, professional and transparent.

At GENNET City Fertility we offer Fertility Assessments (sometimes referred to as a Fertility MOT). This assessment investigates some of the factors that affect your fertility; either as a single man, woman or as a couple.You may be considering trying for a baby, wondering how long you can leave it until you do, or you may have concerns about your current and future fertility. Whatever the reason, GENNET City Fertility is here to provide expert advice, support and treatment options.

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Opening hours

Mon :
08:00 AM - 05:00 PM
Tue :
08:00 AM - 05:00 PM
Wed :
08:00 AM - 05:00 PM
Thu :
08:00 AM - 05:00 PM
Fri :
08:00 AM - 05:00 PM

Location

Sub-Specialties

Uro-gynaecology
Obstetrics & Gynaecology
Reproductive Medicine

Special Interest

Ectopic Pregnancy
Abnormal Semen Parameters
Pregnancy
Endometriosis
Infertility
Early Pregnancy
+ 19 more

Procedures

preimplantation genetic diagnosis
Sperm Test
Early pregnancy scan
preimplantation genetic screening (PGS)
Transvaginal scanning
Fertility investigations
+ 19 more

Treatments and Fees

No results found

Reviews

Dear Ben, Malini and Lukas, We recently had a wonderful little boy after all these years and wanted to thank you all and the City team for all the support over the last few years. As you know we've had a difficult journey to get to this stage over a long time where we've attended various clinics with hope and left with disappointment... We finally came to City Fertility and found that Ben and Malini were more focused on our specific treatment than other clinics and we didn't just feel like being on a conveyor belt of patients where you frequently saw different doctors as is the case with other clinics...Shaun and Aga from the embryology team were also very helpful and Eliska and Sarah Carter from the nursing team was very supportive and followed up on any questions as discussed . If Sarah had not been part of the nursing team then it would have made it more difficult to clarify some points from our perspective as we did not want to have to chase Ben and Malini as we realised they were both very busy. The admin team were also very helpful and we found that Karin and John followed up on any questions and we'd particularly like to thank Beilul who was always great at looking into things if needed. Lukas, thank you for all the support during our long association with City Fertility. In particular, we'd like to thank Ben and Malini as we were patients of City before you both joined and it was great from our perspective to have your expertise, guidance and support during our difficult journey after you joined. This was likely our final attempt at treatment and it still feels like a dream that Maniv is actually with us.... Wish you all the best for the future.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-07-2020

I am forever grateful for the help I received at City Fertlity, definitely the best decision ever to choose this clinic. Dr Dan and Dr Malini are absolutely amazing and the whole team are truly wonderful. Special thanks to Dr Shaun and Dr Aga as well as the nursing & admin team. Having previously attempted to get IVF on NHS, I cannot begin to describe the difference between public funded hospital and City Fertility, it’s absolutely worth every penny! Years prior to that I also had a brief interaction with one of the Harley Street clinics, needless to say they didn’t quite convince me. And there I was, few years later shortlisting the clinic that was going to help me achieve my dream. Farringdon seemed the perfect location for me and from the first appointment I felt this was so going to work. Fast forward, I am writing this review while my wonderful daughters are fast asleep. Totally recommend!

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
23-06-2020

We’re so happy we were referred to Gennet by our GP. From the moment we walked in we knew we were in the best hands. The staff were professional and friendly, directing us to complimentary fruit and a coffee machine. The Dr spent time with us discussing our medical history and problems and clearly cared for us. Every time we walked in subsequently for treatment and scans, the staff treated us like old friends and acted with so much love and warmth. This was so appreciated as fertility treatment can be so invasive and both physically and emotionally exhausting . Thank Gd the treatment worked for us first time which was very exciting, and we now hold in our arms a gorgeous baby boy. We hope we wont need further treatment in the future but we know where to turn to if we need. Thank you Gennet for our biggest pride and joy !

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
09-06-2020

Gennet City Fertility was recommended to us by a friend after a very disappointing experience at one of the larger fertility clinics in London. We were not disappointed. Gennet City Fertility is unlike other clinics, in that it offers bespoke treatment tailored to your medical history and findings that are found by the clinic themselves. My husband and I had quite a unique medical history, and the clinic took all of this into consideration to determine the best treatment and course of action, which our previous clinic were not prepared to do. I believe this is why our ICSI treatment was successful. We are now blessed with a baby girl who has brought so much joy to our life. We cannot thank Gennet City Fertility enough - it's staff showed us so much compassion and care. On one occasion, one of the nurses worked on a Saturday so that I could get a prescription for my fertility drugs. Each and every one of them go above and beyond their roles to help and support you. I would say to anyone thinking that IVF / ICSI has not worked for them previously, to speak to Gennet City Fertility. They genuinely offer hope and other avenues of treatment that may not have been offered in the larger clinics.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-04-2020

Very professional approach.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-03-2020

We chose Gennet City Fertility for IVF treatment as during the initial consultation Dr Abramov really took the time to get to know our case and was very patient to discuss each option, including ideas we suggested, explaining his rationale for why he would or would not advise certain tests or courses of treatment. We felt comfortable that we would here have a clinic and doctor we would be working together with, not just taking direction from. This absolutely proved to be true during the 1.5 years of treatment. We chose the embryo banking package - so after initial testing, four retrievals, more testing before transfer and an FET we were very familiar with the clinic and all the staff. We also completed treatment as travel patients which is not common and requires a lot more additional coordination compared to completing all monitoring appointments at City. The whole team were flexible to help us manage this with the minimum of stress, which is not easy especially during IVF retrievals where timing cannot be fixed in advance. All the staff - from reception, to back office, nurses, embryologists and doctors - were always extremely welcoming. It felt like calling and dropping in to see old friends. The embryology team remembered us from cycle to cycle and were flexible to change plans on short notice when it was indicated. Sometimes there was a delay in communication between clinical and admin areas, but it only affected billing not treatment and definitely does not detract from the overall competence of the clinic. Also the phone goes to night mode at 4pm which makes it impossible to return a call if you miss one from the clinic after 4pm. But the clinic team were always very responsive to emails asking for a call back. City accepted to treat us when other clinics had said they felt we had no chance to have a successful pregnancy using my own eggs. With Dr Abramov and the team’s help we banked frozen embryos and then had a successful FET in June 2019 and recently welcomed our daughter into the world. Overall we found the clinic really offers a personal touch, combined with the latest technology and processes in the embryology lab and doctors willing to treat the patient as an individual, tailoring treatment to them based on the latest research and information. We are looking forward to hopefully return to City next year to try for a sibling for our daughter.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
10-03-2020

Good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
10-03-2020

Very good experience. All staff members were friendly and treated us with respect. More information along all parts of the process would have been welcomed though.

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
10-03-2020

The staff are without exception utterly brilliant, superbly competent and caring - medical, embryology, nursing, the admin team. I am pregnant after only ivf cycle at Gennet City. Worlds apart from the nhs experience and at an affordable price. I cannot recommend this clinic highly enough. Don’t be afraid, make contact with Gennet City and they will help you achieve pregnancy.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-02-2020

Put simply this place is excellent! I don't normally leave reviews but felt compelled to due to the EXCELLENT service. I went to city fertility for a female fertility assessment and egg freezing procedure. They provide detailed service with a plan tailored to your needs, are incredibly responsive (Less than 1 day response time) and are so kind and friendly. They are clearly very educated and experienced in the procedure and everything went seamlessly and easily. They checked up on me several times throughout the process and even called me for several days after the egg collection to check on my well being. They do regular scans and bloods and are flexible from a scheduling perspective. It is the best medical experience I have ever had.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-02-2020

Very friendly and professional they always make you feel comfortable and answer any questions. Would highly recommend

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
17-02-2020

Dr Ben and the nurses have been very good.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
14-02-2020

Friendly, personal

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-02-2020

Overall, satisfied with experience at clinic.

Overall
5
Friendliness
4
Wait time
5
Cleanliness
5
03-02-2020

Everything is good, but the financial side is quite opaque.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
01-02-2020

All the stages went very well and accordingly

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
30-01-2020

Very pleasant staff, nurses a helpful and kind. Top doctors. Nice practice. Can recommend to everybody who need help with making a family.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
30-01-2020

Fantastic clinic, would thoroughly recommend.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-01-2020

Doctors are really nice

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-01-2020

A truly wonderful team! Our fertility treatment has been part of a very difficult journey - through heartache and joy, each member of the City team has walked this journey with us. We now have 2 beautiful girls - just perfect...

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-01-2020

A truly wonderful team! Our fertility treatment has been part of a very difficult journey - through heartache and joy, each member of the City team has walked this journey with us. We now have 2 beautiful girls - just perfect...

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-01-2020

Friendly staff, professional and caring.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
17-01-2020

The team are always great and Simona’s manner is so calming because she is always so smiley and positive.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-01-2020

Had an amazing experience with Dr. Ben and the entire team at City Fertility! And now I have a beautiful daughter!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
08-01-2020

Dr Abramov and his entire team helped us through this challenging time with hope and medical expertise. Appointments were arranged easily, procedures were clearly explained, and all the staff were friendly and helpful. We would highly recommend GENNET City Fertility to others undergoing fertility treatment.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
19-12-2019

I used the clinic to freeze my eggs and also subsequently for IUI. With each procedure I found the clinic and staff great. Everyone was very welcoming and friendly and put me at ease. They were also incredibly supportive; from informing me of my options and what was involved at the outset, to helping to ensure that each procedure's success was optimised when things weren't going quite as expected. The small team meant I generally saw the same staff for tests, scans & consultations which was also reassuring. And after one attempt of IUI, I now have a beautiful baby boy!

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
16-12-2019

Really glad I made the decision to go ahead with this clinic.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
31-10-2019

Dr Abramov and his team are extremely caring and sensitive. Dr Abramov listens to his patients and treats them according to their wishes. I had a baby after a short time using Gennet fertility thank you!!

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
27-09-2019

I have used this clinic twice for the conception of my son and daughter. Pleasr to say both times, the doctors and nurses made it relatively painless. All procedures explained properly and done properly. Prices are also very competitive. Can not recommend them enough.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
4
04-09-2019

Each member of the team has shown empathy during our journey and I cannot express how happy I was with the way I was treated during this difficult time in my life. Dr Ben always made sure I was part of the decision making process and was extremely helpful with explaining each step of the treatment in detail in laymen terms. I will always recommend him to anyone I know.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
16-08-2019

Great service

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-08-2019

Very professional and friendly staff with an excellent standard of service

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
10-07-2019

Very professional and friendly staff with excellent service

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
10-07-2019

Best team ever

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
18-06-2019

Thank you to everyone at City Fertility for all your help and support throughout a challenging and emotional process. We had a son with your help in 2016 and returned recently to try for another child. We’re very grateful to everyone. I really believe we couldn’t have tried at a better place. Everyone has been so wonderful - you are all so professional, knowledgeable, caring and really importantly empathetic - this has not always been our experience of other clinics elsewhere. We really felt that the whole team (receptionists, nurses, doctors and embryologists) really cared and wanted the best for us. The work you do is so important and changes people’s lives. Thank you all.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-06-2019

We will always be eternally grateful to city fertility as they have aided us in having our beautiful healthy daughter and recently a second pregnancy. The staff have constantly provided us with such amazing support from reception staff, nursing team and doctors. Going through such a stressful procedure was made easier by all the staff we were in contact with due to their compassionate and caring manner. I would highly recommend city fertility and will always be truly grateful

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
10-06-2019

It was a very pleasant experience everyone was very friendly and caring and i knew i was with very extremely experienced staff felt very lucky am really grateful

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
05-06-2019

Thank you to everyone involved who helped bring our son into the world, to all doctors, nurses and admin staff and last but not least - the embryologists! :-) Thank you so much! We may see you next year!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-06-2019

Staff is Very helpful and nice

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-05-2019

We can't thank you all enough for making our dreams come true! Our daughter is so precious to us - despite the sleepless nights! Best wishes and thanks to the whole team :-)

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
16-05-2019

Dr Martin and the all the nurses were outstanding. We feel very lucky to have a child, which we wouldn’t without treatment. I felt I always got the best care and treatment.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
16-05-2019

I would suggest to provide all the information in advance so that we do not panic for last minute changes.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-05-2019

We had used city fertility for a fertility MOT and decided to continue privately for IVF treatment as we found the process to be more stress free and personal than other national health providers. We were able to get in touch and receive quick answers for any questions that we had. Our nurse was amazing and the facilities were fantastic. We were so lucky that our second embryo transfer was a success and we are the very proud mummy and daddy to our beautiful daughter. Should we find ourselves in the same situation in the future, I wouldn't hesitate to utilise the help of City Fertility.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-05-2019

I found the whole team at City incredibly helpful, professional and did their very beat to ensure success during what is an incredibly stressful time! And thanks to them we now have two gorgeous girls!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-05-2019

Thank you very much for your help, give us lovely baby and God bless you all

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
08-05-2019

The team at City Fertility are consummate professionals, but more importantly - warm, personable and approachable. It felt like everyone on the team was rooting for us to be successful from the start. And I mean everyone, not just the doctors and the nurses (who are exceptional) but also others you might not expect to be so involved like Karin on Reception, Beilul in Accounts and Shaun in Embryology. Everyone was Team Baby. IVF is a difficult and emotional journey and so I think it's important that the specialists you choose are on the journey with you and supportive of you. I had that at City Fertility. I will never forget what it felt like to come in to the office after the pregnancy was confirmed. Everyone was jubilant. My joy was their joy. There was so much excitement. Everyone was celebrating with me. I wasn't a number, another "successful" statistic. Throughout I was a person. I cannot recommend them highly enough and would like to especially thank Dr. Ben and Dr. Malini for our 2 little miracles.

GENNET City Fertility

Thank you very much for such an amazing review, we are really pleased to hear that you felt like that throughout the journey. Congratulations on the 2 little miracles, we will be happy to meet them whenever you are ready.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-04-2019

Can’t thank you guys enough and there are no words to describe how you’ve made me complete. Without you guys this could not have been achieved.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-04-2019

The service has been brilliant from start to finish. They gave me hope and the determination from both sides has achieved the outcome. With secondary fertility issues the team of doctor’s looked at my treatment very carefully and now I’m blessed with a baby boy. There are no words to to express the happiness today, this could not have happened without the brilliant team under one roof. From admin team to the medical team they were just wonderful. The new technology they use and Their aftercare was really good. I definitely would recommend over and over again.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-04-2019

Really happy with the way I am made feel at ease throughout my treatment the only thing that I don’t like is that my hysteroscopy procedure had to be rescheduled twice so it was complicated to get time off work, however, I understand that this was out of your hands guys and you made everything you could to help

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
02-04-2019

To Dr Martin, Teresa, Elissa, Jo and Agnieszka - thank you so much for the great care we received during our treatment last summer. Our daughter was born on 1st June, a very healthy. She is wonderful and we are all delighted. Thank you also for being so accommodating around my crazy journeys from Wales, it was all worth it in the end!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
28-03-2019