The Ridgeway Hospital (part of Circle Health Group)
Moormead Road, Wroughton, Swindon, United Kingdom, SN4 9DD
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*Star rating based on patient reviews
197 reviews
4.5
I had a letter for my appointment at 9:20am however, the time of my appointment had changed to 12:50pm. The change was only sent as a text which I missed. Which means I turned up to my original appointment at 9:20am so had to go back home which was a 40min journey. Next time maybe a phone call with an answerphone message if I don’t pick up. Even a email or letter would have been good too. Not just a text.
Hi there, thank you for taking the time to leave us your feedback. We're sorry to hear that your appointment time changed and about the lack of communication around this, and thank you for bringing it to our attention. We will feed this back to the team and use it to improve in the future. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.
12 Mar 20244
With the admin. staff I noted that even though I was the patient, sometimes they addressed all remarks to my daughter.
Hi there, thank you for taking the time to leave us this feedback. We're sorry to hear this, and will pass your comments on to the team so that we can learn from this, and do better in the future. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.
13 Mar 20244.5
Professional, clean waiting area, prompt
Hi there, thank you for the great review!
12 Mar 20245
Lovely hospital with very kind efficient staff. The pre op, surgery and post op care has been excellent
Hello, thank you for your feedback; we really appreciate it! We're thrilled to hear you found your care to be excellent, and the team very kind and efficient. Thanks again, and have a lovely day.
12 Mar 20244.75
Excellent reception staff.
Thank you for the great review!
29 Feb 20245
Very efficient, friendly reception staff. Excellent facilities.
Thanks for the lovely words!
29 Feb 20245
Very welcoming and helpful staff.
Thank you for the kind words about The Ridgeway Hospital!
29 Feb 20245
Very pleasant and calm.
Thank you for the great review!
29 Feb 20245
Saw my doctor almost as soon as I got in.
Hi there, thank you for the high star rating! We're so pleased your experience with us was a positive one.
18 Mar 20245
I have used several times before and it’s always been good experience
Hello, thank you for the great review!
06 Apr 2024