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OSD Healthcare

OSD Healthcare

Boundary Way, Hemel Hempstead, United Kingdom, HP2 7YU

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All reviews(3449)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Lower Back Pain (169)
MRI Scan (Magnetic Resonance Imaging scan) (142)
Pain Management (94)
Consultant Appointments (Initial Consultations) (84)
Back Pain (78)

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*Star rating based on patient reviews

3,449 reviews

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Very happy with all staff and consultants I have seen at OSD.

21 Sep 2021verified patient
Patient seen for:
Steroid Injection

Reply from OSD Healthcare

Thank you for your feedback!

23 Sep 2021

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very good all round

21 Sep 2021verified patient
Patient seen for:
Diagnostic Imaging

Reply from OSD Healthcare

Thank you for your feedback!

23 Sep 2021

3.25

1.00
Overall Experience
4.00
Cleanliness
4.00
Friendliness
4.00
Wait time

I brought my wife her for an MRI scan on her back (referral from doctor). She was unable to sit or stand for longer than a few minutes, however there was initially no attempt to get her a stretcher of a place to lie down, even when we requested it. The best that could be provided was a (very) small sofa. It was only when the nurses came to take her for the appointment that a stretcher appeared. The receptionist seemed either disinterested or not knowing what was going on. The nurses were lovely and helpful when they arrived. I find it absolutely astonishing that this place had no provision for my wife to wait in, given that she was referred here with a spinal injury.

21 Sep 2021verified patient
Patient seen for:
Diagnostic Imaging

Reply from OSD Healthcare

We are very sorry to hear you did not have the experience we strive for. We'd like to find out more, if you'd like to discuss further please contact us on OSDHealthcareCommunications@osdhealthcare.co.uk.

23 Sep 2021

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Very pleased with my experience at osd

30 Sep 2021verified patient
Patient seen for:
Physiotherapy

Reply from OSD Healthcare

Thank you for your feedback!

04 Oct 2021

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Aesthetically pleasing building. Very bright and spacious. Staff are warm and welcoming , lovely greeting from Courtney and Paris

23 Sep 2021verified patient

Reply from OSD Healthcare

Many thanks for taking the time to leave your feedback!

24 Sep 2021

4.25

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
3.00
Wait time

When I made the appointment the costs were not explained to me. I was told the appointment was part of the plan : the consultant explained before the procedure the costs involved. Costs definitely need to be made clear before any consultation so that patients can make a balanced decision.

29 Oct 2021verified patient

Reply from OSD Healthcare

Thank you for your feedback. We will certainly pass this on to the relevant teams involved.

01 Nov 2021

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Had an appointment with Amanda Marsh to fit my knee brace . I have to say that Amanda has been very professional,patient friendly, explained me about knee injury well and how to manage it. She also taken sufficient time to teach me how to fit the brace and dial up & down functions ...etc. Excellent service by Amanda- definitely recommend this place for physio and brace related cases

25 Oct 2021verified patient

Reply from OSD Healthcare

We are so pleased to hear about your positive experience visiting our physio department. Thank you for your feedback!

26 Oct 2021

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Fantastic service.... friendly, professional and very thorough

18 Aug 2021verified patient

Reply from OSD Healthcare

Many thanks for taking the time to leave you're feedback. We're so pleased you had a positive experience here at OSD Healthcare.

20 Aug 2021

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Very professional and knowledgeable staff and nothing was too much trouble for them. Made me feel very relaxed and comfortable and really friendly and welcoming.

30 Aug 2021verified patient
Patient seen for:
Diagnostic Imaging

Reply from OSD Healthcare

Thank you for taking the time to leave your feedback!

06 Sep 2021

4.5

4.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Lovely facility , Daniel was very informative and helps with my confidence . Fantastic reception staff Courtney and Paris

26 Aug 2021verified patient

Reply from OSD Healthcare

Many thanks for taking the time to leave your feedback, we're so pleased you had a positive experience here at OSD Healthcare!

06 Sep 2021