Boundary Way, Hemel Hempstead, United Kingdom, HP2 7YU
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*Star rating based on patient reviews
3,449 reviews
4.75
Very happy with all staff and consultants I have seen at OSD.
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5
Very good all round
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3.25
I brought my wife her for an MRI scan on her back (referral from doctor). She was unable to sit or stand for longer than a few minutes, however there was initially no attempt to get her a stretcher of a place to lie down, even when we requested it. The best that could be provided was a (very) small sofa. It was only when the nurses came to take her for the appointment that a stretcher appeared. The receptionist seemed either disinterested or not knowing what was going on. The nurses were lovely and helpful when they arrived. I find it absolutely astonishing that this place had no provision for my wife to wait in, given that she was referred here with a spinal injury.
We are very sorry to hear you did not have the experience we strive for. We'd like to find out more, if you'd like to discuss further please contact us on OSDHealthcareCommunications@osdhealthcare.co.uk.
4.75
Very pleased with my experience at osd
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5
Aesthetically pleasing building. Very bright and spacious. Staff are warm and welcoming , lovely greeting from Courtney and Paris
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4.25
When I made the appointment the costs were not explained to me. I was told the appointment was part of the plan : the consultant explained before the procedure the costs involved. Costs definitely need to be made clear before any consultation so that patients can make a balanced decision.
Thank you for your feedback. We will certainly pass this on to the relevant teams involved.
5
Had an appointment with Amanda Marsh to fit my knee brace . I have to say that Amanda has been very professional,patient friendly, explained me about knee injury well and how to manage it. She also taken sufficient time to teach me how to fit the brace and dial up & down functions ...etc. Excellent service by Amanda- definitely recommend this place for physio and brace related cases
We are so pleased to hear about your positive experience visiting our physio department. Thank you for your feedback!
5
Fantastic service.... friendly, professional and very thorough
Many thanks for taking the time to leave you're feedback. We're so pleased you had a positive experience here at OSD Healthcare.
4.75
Very professional and knowledgeable staff and nothing was too much trouble for them. Made me feel very relaxed and comfortable and really friendly and welcoming.
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4.5
Lovely facility , Daniel was very informative and helps with my confidence . Fantastic reception staff Courtney and Paris
Many thanks for taking the time to leave your feedback, we're so pleased you had a positive experience here at OSD Healthcare!