66 results found for URGENT EYE CARE Clinics in MANOR PARK, NEWHAM

Friendly receptionists and informed medical care

Everything went smoothly - from pre-appointment registration to ultrasound and check up on the day.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Always a good experience at HCA and the Wellington Hospital. Staff very professional and friendly. Facilities are clean and comfortable.

Efficient and friendly

The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.

Dr Roos and Dr Murthy are both very professional skilled surgeons. They make an excellent team and you are getting 2 experts which makes them unique. They discussed the best way forward for me and were realistic about the results so there were no false expectations. As well as being skilled surgeons the after care they offer is second to none. They set up a WhatsApp group so I could message them if I was concerned anytime about anything post op which was very helpful in early recovery. I have seen multiple other 'top' surgeons who made mistakes which caused me to look botched. I finally found people who not only managed to successfully correct the mistakes that past surgeons but who also genuinely care. I could not recommend them highly enough.

The care provided to me by London International Patient Services was outstanding. From first meeting to final discharge, Miss Homa Arshad's professional skill and personal care were exemplary. Through 2 hip replacement operations and the aftercare, I could not have received better treatment, delivered with the friendliest concern and natural empathy. The administrative support of her team matched her care and attention at every stage.

Online meeting

The place is clean, good location and easy to find address; the staff is punctual.