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Rheumatoid Hand Surgery Swiss Cottage
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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
Verified profile
60 Grove End Road, London, United Kingdom, NW8 9NH
This seems to be a well run establishment and the staff are caring. The hospital is very clean too.
4.73
3757
patient reviews
Verified profile
St Johns Wood, London, United Kingdom, NW8 7JA
I recently saw Mr Davis and he was wonderful. He was kind and put me at ease right away. The procedure was easy and he followed up with me by phone. His nurses were also fantastic. When I had a question, I got a prompt response which I really appreciated.
4.67
2590
patient reviews
Verified profile
5-10 Beaumont St, London, United Kingdom, W1G 6AA
Well looked after by attentive staff
4.83
3481
patient reviews
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42-52 Nottingham Place, London, United Kingdom, W1U 5NY
Nice clean hospital with lovely attentive staff
4.74
3015
patient reviews
Verified profile
205 – 209 Great Portland Street, London, United Kingdom, W1W 5AH
Test test test
4.81
1912
patient reviews
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20 Devonshire Place, London, United Kingdom, W1B 6BW
Extremely professional, clean, everyone is very kind and made me feel at ease.
4.86
1353
patient reviews
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60 Grove End Road, London, United Kingdom, NW8 9NH
I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.
4.72
326
patient reviews
Verified profile
18-22 Queen Anne Street, London, United Kingdom, W1G 8HU
It's always a pleasure to visit the HSSH
4.78
784
patient reviews
Verified profile
25 Harley Street, London, United Kingdom, W1G 9QW
Helpful receptionist, nice quiet reception with nice amenities
4.82
548
patient reviews